America's Workforce Solution LLC: Case Study

The Workforce Matters guide for New York State agencies is a very valuable guide and relevant in 2012. It provides insight into the agency staff by recognizing the aging workforce and upcoming retirement; it recognizes the knowledge, experience and institutional memory that will leave the company once these long term employees leave. The plan addresses the changing demographic of its customers and the potential need for “new methods of service delivery and a workforce that reflects its customers”. They did not make the mistake of trying to solve staffing problems across the

The Federation Employment & Guidance Service (FEGS) filed for bankruptcy in March of 2015. It was New York City’s largest social service agency, employing nearly 3,500 staff along with more than 2,000 volunteers and interns. FEGS had over 350 locations throughout the metropolitan NYC area and—as of 2014—an operating budget of over 250 million dollars. Before FEGS closed they were headquartered at 315 Hudson Street, New York City, NY. The primary board members before the failure were Allen Alter, president, Stuart Oltchick, chairman of the board, and Joseph Stein, Jr., chair of the executive committee. The principal management personnel were Gail A. Magaliff CEO and Ira Machowsky, who was the executive vice president. Both Magaliff and Machowsky were long time upper managers of FEGS and assumed their positions as CEO and EVP in 2007. These five individuals could be considered the chief actors in FEGS governance and, certainly, played essential roles in decisions that led to the demise of the organization. All of them had been working for FEGS as senior board members and management since the 1980s.

For the third PIP, I chose to visit the Career Services Center. Career Services Center are located in room 133 of the Mountainlair Building, on the downtown campus. The Director of the program is David Durham. They offer a wide variety of services for students.

* The first two assignments (Stages I and II of the project) are worth 100 points each.

Diane employment with Anthem began in Membership department In May 2001. She progressed to quality control in this position for new team members and offshore accounts. The posting for the auditing position was of interest to her, in addition to her manager strongly recommending she apply for the position. Currently, Diane is with the Audit Department for three years.

One of my former companies that I worked for Texas Instrument (TI) is a global Fortune 500 Technology Company and considered ethical and social responsible in their business practices. TI started out as a small oil and gas company in 1930, and then focused on defense systems electronics in the late 1940s. Jack Kilby invents the integrated circuit in 1958 which revolutionizing the semi-conductor industry and paving the way for all modern electronics (Texas Instrument, 2015).

Goodwill is a global social services enterprise that offers job training, employment placement services and other community-based programs for people who have disabilities, those who lack education or job experience, and others who face challenges to finding employment. Goodwill Industries is one of the nation’s top five most valuable and recognized nonprofit brands. Goodwill is the leading nonprofit provider of job training programs and career services in the United States and Canada, and its goal is to help people find and keep good jobs.

Active Workforce, Inc. is an employment agency. Their headquarters is located in Tonawanda, New York. Active Workforce, Inc. has also an office in Las Vegas, Nevada. This recruiting firm was established in 2001. Active Workforce, Inc. provides staffing solutions by searching skilled laborers and experienced trades people who would work for commercial, residential, government, and institutional projects. They are proud members of the Las Vegas Chamber of Commerce, The Division of Minority and Women's Business Development, Home Improvement Council of Western NY, and more.

Washington Express (WEX), LLC is a privately owned courier company. WEX is based in MD, with approximately 10-15 fulltime employees that serve as dispatchers and customer service representatives. There are approximately 80-100 independent contractors (IC 's) to fulfill courier work as needed on a daily bases. Within WEX there is a subdivision Washington Express Visas (WEXV) that operates independently generating revenue to cover operational costs, and employee wages. WEXV employees 3 fulltime employees and approximately 4 fulltime employees. WEXV offers expedited passport and visa processing, document legalization, same day local pick-up, and same day local delivery for documents processed. there are known constraints associated with small-medium sized entities. Due to the organizations size, WEX has a management team of 4 that engages in a check and balance system to ensure smooth day to day operations. WEX should move seamlessly through the implementation of suggested recommendations based on the organizations current structure. To sustain a competitive advantage, retain employees, and expand their customer base, the company must examine their recruitment and talent management practices to address the drawback of the current organizational structure.

Job Gateway is the state's premiere job matching tool. In JobGateway the job seekers have to access thousands and thousands of job openings. The employers get to search for candidates, create job opening posters, and get recommendations for candidates. A military civilian translator helps transfer veterans into the workforce by translating their military skills. Veterans who are in the system have flag by their name.

Besides the growth in the several industries mentioned above, BLS has also projected that the workforce environment would change in the direction of:

During hard economic times, it is sometimes necessary to reduce the workforce to align operating costs with company profits. Although the threat of job loss due to an economic downturn may not affect all industries, it has affected manufacturing. One example of an industry leader affected by the economic downturn is Caterpillar, one of the world’s leaders in mining equipment. On September 24, Caterpillar announced in a press release:

A normal person does not jump out of bed and go to any job they find with the intent to make the company better than it was the day before. There must be a reason, an incentive, to go to work each day to do their best. An Employee Value Proposition (EVP) contains the defined incentives presented to employees that bring them to work each day. Soldiers in the Army are no different.

is still growing and needs to hire more employees. For the future, do you have any suggestions for Mr. Zheng about employee qualifications and training sessions?...........................................................................................................8

There are major challenges confronting the workforce program managers and executives that are focused on staffing. In this area a common language must be ensured to support hiring practices. The lack of common words and definitions can cause serious communication concerns between program managers and suppliers of benchmarking workforce programs across organizations. In order to help prevent these issues, lexicon suggests a set of “working definitions to be use by program managers (American Staffing Association 2015, para.1).