An Analysis of Actual Policies and Procedures of Publix Super Markets

5062 Words Jan 9th, 2015 21 Pages
An Analysis of Actual Personnel Policies for Publix Super Markets, Inc.

Lisette Medina
Dafne Naranjo
Lindsay Orange
Lourdes Rodriguez
Wendy Wright

Florida Atlantic University
MAN 4301
Dr. Elliot Ser
November 23, 2011

Contents Internal and External Environment 5
Company History 5
Company Financials 5
SWOT Analysis 6 Impact Among Human Resource Management Policies 10 Personnel Needs 11
Department Personnel 11
Bakery Department 11
Deli Department 12
Meat Department 12 Position Descriptions 13 Recruitment and Selection of Employees 13
Recruitment 13
Selection 14 Types of Training 14
Training Process 14
Needs Assessment 15
Development 15 Conduct of Training and Evaluation 15 Upgrading Skills 16
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An Analysis of Actual Personnel Policies for Publix Super Markets, Inc. Publix Supermarkets, Inc. has been constantly recognized on various (The Best of) lists, winning numerous awards not only for employee satisfaction but customer satisfaction as well. Their endurance is built on creating and maintaining an efficient workforce, which gives it the competitive edge needed in the current economy. Their mission statement is, “Where shopping and working are a pleasure”. This report will detail the company’s history, financials, SWOT analysis, internal/external environments, and a breakdown of their human resource policies. As you will read in this report, Publix understands the correlation between an engaged and satisfied workforce and the positive effects it has on their customer satisfaction.
Internal and External Environment
Company History
Publix Super Markets, Inc. (known as Publix) is an American supermarket chain based in Lakeland, Florida. It was founded in 1930 by George W. Jenkins as an employee-owned, privately held corporation. Currently, Publix is the largest private company in Florida with operations in Georgia, South Carolina, Tennessee, and Alabama. It employs over 149,000 people of which 73,000 are part-time employees. It has 1,039 retail locations, cooking schools, corporate offices, eight groceries distributions centers, and nine Publix brand manufacturing facilities. The corporation also owns the manufacturing facilities which
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