An Analysis of Actual Policies and Procedures of Publix Super Markets

Publix Supermarkets came into the supermarket industry in September of 1930 in Winter Haven, Florida. Founded by George Jenkins who referred to the

The company that I would like to work for being the Publix business analysis and reporting. I choose this according to fortune magazine Publix is the best 100 places to work for because of their diversity, stock ownership of the employee account by the end of each year.

With sales of over thirty billion back in 2014, Publix is an American supermarket that has been listed on the top ten American’s largest private companies by Forbes in 2010. It is also the fourteenth largest retailer in America. Publix is privately owned and operated by its 176,500 employees, with its main base in Florida. However, “Publix has 1,103 stores in Florida, Georgia, Alabama, Tennessee, South Carolina and North Carolina” (Publix Funding) as well. Publix super markets are always trying to be more sustainable and environmentally friendly. For example, they create recycling programs, make sustainable choices of where food is purchased, use reusable grocery bags instead of plastic bags, and so much more. In addition to being more sustainable, they partner with many charities, including: Feeding America Foundation, United Way, and Greenville Habitat. These are just a few of the forty affiliates that Publix has connected with.

It is only through this employee dedication that Publix has been able to attain a spot on the annual Forbes list (“Publix Grocery Store”, 2017, August 24). The employee satisfaction offered has also earned Publix a top slot in the top 100 organizations to be employed in the survey (“Publix Grocery Store”, 2017, August 24).

Trader Joe’s has great workforce management practices and its employees enjoy what they do. They have cheerful attitudes and are more than willing to assist customers with anything in the store. Trader Joe’s employees are engaged in conversation with the customers that shop in the store and make the customers aware of any new or exciting products from them to try. The positive behavior of these employees is due to the compensation and benefits each employee receives, which is far more competitive than other grocery food stores. Trader Joe’s has also created an environment where employees feel valued and know their opinions matter to the growth of the

Publix Supermarkets, Inc. is the largest employee supermarket chain and fastest growing company in the United States. It was founded in 1930 by George W. Jenkins and opened the first Publix store in Winter Haven Florida is a employee- owned privately held corporation. Publix is has over more than 1,061 supermarket stores, eight grocery distribution centers, twelve brand manufacturing facilities, and 820 Publix Pharmacies. The manufacturing facilities produce its dairy, deli, bakery, and other food products. Our stores are located in Florida- 752, Alabama-51, Georgia- 180, South Carolina- 45, and Tennessee- 33. Publix built its first distribution in Lakeland, Florida and moved its headquarters there from Winter

According to Publix website http://corporate.publix.com/about-publix, Publix Supermarket is a premier food retailer founded and opened in 1930 by George W. Jenkins. Mr. Jenkins opened a store that operated on a set of values, respect and dignity of individuals, and that the doors of communication would be opened for his associates to their managers. Along with a mutual respect and engagement, and diversity. This philosophy still continues to be a part of the decision making process even today. The same respect would be given to the customers upon entering the doors of Publix. As part of their commitment, Publix makes it a priority to employ, service people and vendors from many backgrounds, cultures, abilities, and ethnicities. Publix also gives back to the community by participating and providing different services to people in campaign events, sports, and special events. Publix was voted in the top 100 companies to work in Fortune Magazine for 2011

In today’s 21st century, it takes good ethics for every company to strive competitively to maintain as the best top competitor in their industries; and has its provocations of smart goal as to how successfully they anticipate their business to function, when it comes to finances, attracting and recruiting employees, begin an admirable corporation to citizens, and while showing customers and employees love, courteous, and appreciation. Companies forestall unethical behavior of bad reputation to uphold the organization values. These atrocious speculations can permanently cause decreased revenues and will degrade the company name, sometimes irreparably damaged.

Publix Super Market Inc., a food and drug retailer is one of the fastest growing employee-owned grocery store chains in the United States. The privately held company began 1930 in Winter Haven, Florida by George W. Jenkins. Since the company’s start, Publix has continued to grow and as of 2013, it ranked 108 on the Fortune 500 list. Likewise, Publix had revenue of 27,706.8 million and profits of 1,552.3 million. Publix’s current stock price is $30.00 per share and the number of shares of common stock outstanding as of Feb. 5, 2013 was 773, 972,000 (Publix.com). The company has stores located in Florida, Georgia, Alabama, Tennessee and South Carolina with the majority of the stores being located in its home state of Florida. In the 83

The employees are very committed to their employer due to earning high wages, benefits, and internal promotions. A happy employee in turn, makes a happy customer. Employees interact with the customers, as the company foster’s an environment of collaboration (DiSalvo, 2015). Employees are not just checking you out, or bagging your groceries; they are engaged in their work, and want the customer to be as excited about the products as them. Customers like to form relationships with the businesses they visit, for example banks, restaurants and retail stores. At Trader Joe’s, the employee turnover for full-time employees is less than 10%, therefore customers get to know the employees and build relationships which makes shopping enjoyable and you don’t feel like just another shopper (Ton, 2012). Trader Joe’s certainly has a competitive advantage in customer service and as long as they continue to invest in their employees, they will have a sustainable advantage over their competitors.

Publix is an employee-owned supermarket chain that is said to be the largest of its kind in the United States. Its operations span throughout the southeast region, with locations in Tennessee, Florida, Georgia, Alabama, North Carolina and South Carolina; with Florida having nearly half of the company’s operating base. George W Jerkins founded the corporation as an employee-owned private entity. The company has managed to create over 168,000 jobs in its numerous branches now totaling to a tune of 1098 stores. Moreover, it has invested in cooking schools and grocery distribution. The company’s turnover in the previous year, 2014, was 28.92 billion US dollars to 1.74 billion as its net profit ranking it to be the thirteenth largest private retail company in the United States (Forbes.com, 2014). Currently, the price of its stock share is around 39 US dollars per share capital. The company has managed to build a niche for itself competing with the likes of Costco, Whole Foods, BJ’s Wholesale Club, Sam’s Club and even Wal-Mart.

The HR practices of Aflac were examined in the context of its effect on employee satisfaction. In 2015, Aflac made the list of 100 best companies to work for as it has done for the past ___years.

Costco is a recognized and successful retail chain including several locations, glowing feedback, and a wonderful overall reputation. Known by several audiences to be considered a “big-box” store, Costco offers various products in its stores at low, discounted prices, accompanying a membership card. Before and after researching this company, the author of this paper has heard exceptional feedback regarding the company for its initiative to keep prices low, employee morale high, and customer satisfaction to be one of its top priorities. Within this body of work, the author will dissect and discuss some of Costco’s stakeholder perspectives and how some of the perceived initiatives may help aid the company within its

Trader Joe’s has received high accreditations from news reports such as Forbes. In an recent article Anderson (Anderson, 2013) reports that when it comes to customer satisfaction, no grocery chain tops Trader Joe’s. Trader Joe’s offers shoppers a friendly experience that is hard for other competitors to match. There are key area that are relevant to Organizational Behavior that the business has an edge on when it comes to job satisfaction for their

Trader Joe’s forgoes advertising for a strategy of customer relationship management because advertising “can’t create an experience. It’s the personal relationship with these people that builds loyalty” according to St. John, vice president of Trader Joe’s (Guth, and Marsh 183-187). Through this strategy, Trader Joe’s has seen much success. At the time of this case study, analysts estimated annual revenues to be around 3 billion. Today they are estimated to be around 8.5 billion. The effect is that the company has grown and still continues to grow. Trader Joe’s has gone from having 220 stores in 17 states in 2004 to 356 stores in 28 states as of June 2011 (“Trader Joe’s”). One area of attention for Trader Joe’s is to not lose sight of this customer relationship strategy as it continues to grow into a national or even global company. The company needs to continue to “pay attention to the information it