An Effective Quality Improvement Tool

What do you consider to be the key issues for quality improvements in the NHS quality-improvement program as it goes forward?

As a hospital, quality care should be a priority for patients that are going to be treated for a sickness, or any type of procedure that is going to take place. A lot of times a patient gets an infection while they were at the hospital, on top of being treated for what they original came in for. Health facilities should be environments of healing, which they are, but they also have tons of various types of germs and infections, which grasp onto individuals that have weak immune systems/are sick. Some infections that are at hospitals are Tuberculosis, VRE, VAP, C-Diff, UTI, and MRSA. Preventive measures to stop the spread of the infections is lacking tremendously in the work and aim to provide safety for all patient’s health. The work

Healthcare facilities have a legal and moral obligation to provide the high quality patient care, (Huber, 2014). The Quality Management team’s goal will be to continually strive to improve the care their organization delivers. In order for this to be achieved their must goals and objectives to work towards. The success of these goals and objectives are dependent upon The Quality Management Structure of the organization. With proper implementation and management of the quality care initiative, the organization should an improvement in patient safety and clinical outcomes.

From the article we read about Toyota I loved the quote; “You can't solve problems unless you admit them” (Fishman, 2006). To me this is what quality improvement is all about. I would apply principles of quality improvement in my current practice a few different ways. First, I would look at the big picture. What needs to be changed? How can I take better care of my patients? After answering these questions implementing new techniques would need to occur. Lastly, I would make sure that my team and myself were all on the same page. Every team member needs to know what is going on and the objectives we are trying to meet in the long run. “At Toyota, there is a presumption of imperfection. Perfection is a fine goal, but improvement is much more realistic, much more human” (Fisher, 2006).

Comment by Kaplan, Heather: I cut a bit which give us 1000 words to add in descriptions of our examples that we will highlight and then add some additional examples and flesh out some other areas (where I indicated)I really think the most important part of this will be weaving in the examples!

The concept of quality improvement in hospitals has evolved over time. Notably, one of the key areas of quality improvement is patient care. In the 18th Century, an almshouse was a facility in United States that provided health care services. The conditions of these facilities were deplorable, overcrowding was common and no respectable person wanted to be treated there (The Joint Commission, 2008). Unfortunately, patients that were treated at an almshouse had very little options available to them. By 1752, Benjamin Franklin had taken steps towards establishing Pennsylvania Hospital. Pennsylvania Hospital was meant to provide poor patients with quality care.

Health care organizations are complex and require several interconnected parts to operate effectively. The employees, hospital staff, and administration work together to ensure that a health care organization runs properly. Sometimes health care organizations grow so large that the overall quality of the organization is diminished. Healthcare organizations are constantly changing and discovering ways to improve quality. Improving the quality of healthcare organizations is a challenging task. Individuals who are in charge of improving the quality of a health care organization must be highly trained and have clearly communicated goals. If the quality of a health care organization is improved, then its patient’s employees, hospital staff, administrators and surrounding community will benefit.

What happened to Sears is not that uncommon. History has been witness to the rise and fall of many great empires. Most businesses go bankrupt on the way up, not on the way down. Sears failed to remain the top retailer for two reasons (1) a lack of focus on operating strategies and, (2) a lack of long-term vision from top management. The retail industry is very competitive and requires a flexible management team able to adapt and adjust to changes in competition and changes in consumer tastes.

Statistical process control refers to a statistical method used to separate variation produced b y special causes and varation produced by natural causes. This is done so that it is possible to eliminate the special causes and to establish and maintain consistency in the process, allowing the process to be improved.

Munson Healthcare includes nine owned or affiliated hospitals with more than 7,000 employees. It provides services to patients from 30 counties in Michigan spread through the northern half of the Lower Peninsula as well as the eastern half of the Upper Peninsula. As part of the organization’s True North initiative, the patient is central to all processes. In this large and varied organization, implementation of a large quality management system will help ensure that we meet this goal.

Experiments are carried out by researchers or engineers in all fields of study to compare the effects of several conditions or to discover something new. If an experiment is to be performed most efficiently, then a scientific approach to planning it must be considered. The statistical design of experiments is the process of planning experiments so that appropriate data will be collected, the minimum number of experiments will be performed to acquire the necessary technical information, and suitable statistical methods will be used to analyze the collected data.

ISO 9000 concerned with Quality Management (QM). QM is what the organization does to fulfill the following: the customer 's quality requirements, meeting applicable regulatory requirements, aiming to enhance customer satisfaction, and achieve continual improvement of its performance in pursuit of these objectives.

In the 1950s, robust parameter design (RPD) would be generalized by Genichi Taguchi in Japan, and then it would be popular in the USA in the 1980s (Robinson et al., 2004). Taguchi (1986) introduced two types of input characteristics that are controllable and uncontrollable factors. In addition, uncontrollable factors can also called noise in the literature. Taguchi’s philosophy basically offered elements of the RPD methodology improving productivity and quality in the each design step in the experimental phase for the researchers. The fundamental idea of Taguchi’s idea is expressed as the process/product mean value could be brought the process/product value as much as possible while the process/product variance is controlled. Taguchi

Total quality management is something many companies strive to attain. In this essay I will be defining total quality management, describing the ten Core Concepts and their relevance to the Ritz-Carlton Hotel Company, as well as confer the advantages of perpetual improvement in Total Quality Management. In order to fully understand these principles it is necessary to gain comprehension through defining Total Quality Management. "Total Quality Management (TQM) is a comprehensive and structured approach to organisational management that seeks to improve the quality of products and services through ongoing refinements in response to continuous feedback.

ISO 9001 is way of doing business that promotes Quality and a tool that businesses now use to gain advantage on others, ISO 9000 is a series Quality management system consisting three international standards, which introduce the requirements, recommendation and criteria to manage Quality under an organization. ISO 9001 is standard of Quality for an Organization, it doesn’t provide anything related to product Quality. ISO 9001 helps you continually monitor and manage the quality of your performance across all operations. It outlines ways to achieve and benchmark consistent output by improving infrastructure, performance, work environment and the way you meet objectives.