An Example of Email for Customer Service

1410 WordsNov 10, 20086 Pages
From: CustomerCare@weprint.com Date: Wednesday, November 3, 2005, 8:48 AM To: rpleskunas@gorgetracker.com Subject: Your Electronic Business Card Is Ready Dear Richard: In response to your order dated November 2, 2005, I am pleased to inform you that we have now configured your electronic business card and you can link to our website to download it to your computer system at your convenience. Your electronic business card is ready for you to install! [Don’t bury main idea] Please follow these easy steps to access your account and install the card. You will need the e-mail address and password that you used to register with us. To install your electronic business card: Link to www.weprint.com/vp/ns/my_account/my_ecards.asp,…show more content…
It doesn’t reinforce the reader’s buying decision. A better option: “You’ll soon be enhancing your electronic communications with the same great custom graphics that you created for your WePrint business cards!” 5. Choose a closing that doesn’t imply inadequacy like this sentence does: “We hope that you’ll visit our website again and trust that you’ll find many additional products there to improve your business.” a. “If you have further questions or need additional assistance, please don’t hesitate to contact us.” b. “You’ll find additional products on our website (www.weprint.com) to help you improve your business with fast, easy, and affordable custom printing.” c. “We hope you’ve found these instructions helpful and will visit our website frequently for your business communication needs.” d. “If you find a better price elsewhere, please let us know and we will try to match it if we can!” Final, Improved Version From: CustomerCare@weprint.com Date: Wednesday, November 3, 2005, 8:48 AM To: rpleskunas@gorgetracker.com Subject: Your Electronic Business Card Is Ready Dear Richard: Your electronic business card is ready for you to install! Please follow these easy steps to access your account and install the card. You will need the e-mail address and password that you used to register with us. WePrint Electronic Business Card Installation Instructions: 1. Click the link below
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