1. Introduction
This report aims to provide an overview of the Lead Provider Framework, with regards to its purpose and how it will fit into the CCG landscape. To do this, we will begin by exploring the role of CCG groups; understanding the political market and how services are commissioned through the procurement process. Moving onto how the Lead Provider Framework will enhance this process. Lastly, we will then move on to look at Capita’s distinct offering and delve into how this can add value to CCG’s.
1.1. The Political Context
In order to help improve health outcomes for patients it is important that there are flexible, efficient and cost effective methods to provide excellent commissioning support. In a way that allows CCG’s to maximise their investment in frontline healthcare services. Typically, CCG’s would have the option to either choose their own internal staff, to use commissioning support units (CSU’s) or other independent/voluntary support. CSU’s were designed to offer an efficient and customer focused service to CCG’s around transformation (service re-design) and transactional commissioning (market management, contract negotiation, monitoring etc). Consequently, there was a need to make changes to the process and to move to a more market driven process. The purpose was to increase competition and provide a wider selection of options and providers of services to CCGs.
Since the introduction of the Framework, there has been a great deal of scepticism and lack
Four weeks into the observation period, the following has been determined: there are no training protocols for employees, unused job descriptions, an outdated procedure manual, little staff oversight, no formal collection of demographics and statistical patient data, no formal operating/marketing budget, no centralized tracking of monies coming and going, no client follow up, no client engagement, and no staff reviews. While this consulting project will take almost 2 years to complete and will be the focus project of my degree program, the purpose of this assignment at Alverno College, I will focus on the task assessment, addressing: job descriptions, oversight, training, and reviews. Due to the nature of the above tasks and the amount of time for development and testing of implemented tasks, some of the information presented will be theoretical and purely conjecture, at this
Healthcare is in a constant state of change with movements that impact rates, access and quality of care. Hospitals have become more competitive due to the rising cost of care delivery and the reduction in reimbursement from payers. This causes difficulty in delivering quality care to all patients, which is being measured by mandated patient perception surveys, Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). HCAHPS scores are part of value
LCCG Commissioning Intentions for 2014/15 – 15/16 set out the case for improving primary care and planned care through establishing a RSS. A business case was developed and approved in May 2014 to fund the two-year pilot of RSS for Lewisham CCG. It is this business case, and the assumptions set out within that form the framework for this evaluation.
Most hospital CFOs IN ADDITION TO Health facts Managers are generally turning to outsourcing, which is another word regarding subcontracting. currently my partner and i face hard times with ever tightening budgets, unrealistic deadlines, AND ALSO vast quantities of information which might be obtaining further challenging to manage. your sole product or service seems for you to lie with outsourcing most of the tasks, similar to Medical Billing Services. Here are usually 10 signs giving an green code with regard to investing with outsourcing Medical Billing Services.
RECOMMENDATION There is “an inherent conflict between best care and financial performance”. The CEO states that “Finances are not, and never have been, our primary concern.” However, the business must address its decreasing profitability to be able to continue to survive. This will become even more urgent if the reduced government spending that the CEO foresees happens. The organizational culture is high quality care, high-performance and non-profit which must be taken into account in any solution. The healthcare business has a clear focus and is very successful at continually improving its patient care and processes. While clinical performance improvements have resulted in revenue losses for the Intermountain healthcare business the Intermountain health plan, SelectHealth, and other health plans that buy Intermountain health care services have benefitted. Intermountain needs to translate these benefits into additional profits to support its main business, healthcare. Its skill at providing this care should translate into significant market advantage for SelectHealth and for Intermountain when selling
The primary care practice is essential to improve the care of our population, our current system is fragmented, but it does show potential for improvement. The Agency for Healthcare Research and Quality has listed some areas that will help improve our system. One is “the need for external infrastructure to help primary care practices develop quality improvement” this is done with support to the quality capacity (Agency For Healthcare Research and Quality, 2015). Quality care will include the coordination of care within the system, as well as understanding what needs the patient will have
Despite the challenges, this facilitating experice has instilled me a degree of appreciation of many staff who work hard behind the scene to ahcieve the common goal of providing the best care possible to patients within the scarce resources. It was possible to see how good working relationship with other disciplines can improve overall efficiency.
No change: The cost is increasing every year in the health care industry. There is no way to transfer these costs to patients as the services are already costly. Change is the only constant. Change is inevitable for MGH to survive in this industry. There are no pros with this option and several cons such as having no standards, poor communication and coordination between groups and poor maintenance of patient’s track records.
Over the course of our countries history, the delivery of our health care system has tried to meet the needs of our growing and changing population. However, we somehow seem to fall short in delivering our goals of providing quality, affordable and accessible healthcare to our citizens. The history of our delivery system will show we continuously changed the delivery of our system however never mange to control cost. If we can come up with efficient ways to cut cost, the delivery of quality care will follow.
After all these setbacks, Mr. Grieg and his teams continued to strategize ways to resolve this issue. The team where knowledgeable about VH’s in house repairs of certain hospital equipments and had to figure out if the company where capable of repairing the endoscope due to the complicated nature of the equipment. One of the team members, Steve Elder suggested a coordination process between Victoria Hospital and its affiliated partners. This suggestion was due to a meeting Mr. Elder had attended in Toronto where multiple hospitals combined their purchasing budgets to form an in house repair department.
These surveys and reports are made accessible to the community. Leapfrog Group, for example, have inspired and led a program uniting patients and purchasers to use transparency to improve the safety and quality of the health care system. Patient’s make choices according to their personal preference, characteristics, and prior assumptions and their loyalty is a precarious component in a sustainable service success. According to The Walker Company (n.d.), loyalty is driven by the patient’s sense that the hospital, its physicians, administration and medical personnel are working together in a coordinated manner to ensure that their health care needs are met. What is more, some have the financial and personal resources and the time available to identify and research different options, while others lack the means to do
Besides, the financial incentives for hospitals and physicians that belong to ACOs, Jaffery & Golden 2013, asked and then answered the question “why would providers join this program? One reason is to prepare for the future”. Fee-for-service reimbursement, which has been how hospitals get paid for their services rely solely on the volume of patient seen without taking into consideration the quality of care provided. Payers today, such as government, commercial insurers, employers, and individual consumers are now requesting on value -based-payment, which consist of delivering the highest level of care at a lower cost. The volume based system even though the traditional way of how payments are made is not a viable long-term option (Jaffery and Golden, 2013, p.98).
In the healthcare field, there are forces that drive practice and develop change within an organization. There are both internal and external forces in which not one organization is immune to (Kotter, 1996). By establishing a vision of the company, a sense of purpose and direction is created, working towards change within the forces (Huyer, 2014). When people participate in a vision, they work towards a common goal and identify what needs to be changed in order to reach that vision. In this paper, a presentation of Banner Health will be discussed, along with its mission and stakeholders, driving forces, viability, as well as an analysis of forces, a response to change, a vision for change, and an evaluation of change.
In this research paper I will discuss the process of contracting out, issues of cost, credibility, accountability, and quality and quantity of services. My discussion will also include reasons for contracting out, opposition, and advantages and problems of contracting out.
A more serious issue is that the field has been widely criticised for its failure to provide