An Report On The Daily Operations Of Dhl, An International Shipping, Courier, And Packaging Service

Rajib, S. U., Alam, S., & Arefin, S. (n.d.). A case study on integrating logistics information systems with the corporate resources. Retrieved from http://www.academia.edu/1213764/A_Case_Study_on_Integrating_Logistics_Information_Systems_with_the_Corporate_Resources

Accounting for nearly 10% of the world 's air and sea freight business by revenue, ahead of DHL

The Company currently known as United Parcel Service, founded in 1907 by Claud Ryan and Jim Causey two teenagers with a big idea and not much money. They started the venture by running errands, carrying notes, and local deliveries by foot. As time passed and technology grew the company evolved into delivering packages. Very quickly “Merchants Parcel Delivery” built a strong reputation based on customer service and the care that they gave to each package. In 1919, they became “United Parcel Service”, and started domestic expansion. By the 1920s UPS was changing in response to their external environment. They soon started offering unique features such as daily pickups. During the time leading up to World War II, the United States suffered a major fuel shortage.

All warehouse and logistic company strives to improve its operational efficiency to ensure all transaction runs smoothly. Technology and materials handling revolution have become significant catalysts in the evolution of smarter and efficient warehouses. Yamato Transport needs to leverage technology that can give them access to actionable information that can be used in real-time. Identify whether workers needs to have access to mobile technology such as smartphones or other technology. In addition, software solutions also can give warehouse administrators a outlook of customers, orders and inventory, as well as computerize warehouse processes effectively. (Dragan,

Air transportation is, increasingly, becoming the preferred mode for the shipment of high-value, lightweight and perishable goods due to lower shipping costs and more frequent service. In the air cargo industry, UPS competes with many different carriers on a local, regional, national and international basis. Their primary competitors include the United States Postal Service (USPS), other national postal services, and various motor carriers, express companies, freight forwarders, and air couriers such as Federal Express (FedEx), DHL, Emirates SkyCargo, Korean Air Cargo, Cathay Pacific Cargo, and Lufthansa Cargo. Other areas of competition include the use of mail substitutes (e.g.,

The point of DPD is that they ship parcels in a van and reach customers, to give them their delivery/parcel. Also, it’s known to be one of Europe’s leading business parcel delivery services. DPD was founded in 1997 in Aschaffenburg, West Germany. It had over 1.4 million parcels shipped the first year running. However, in 1980, their parcels have risen up to 7 million per year. Surprisingly, there is an estimated parcel of 2 million shipped everyday. Also, DPD was originally named Deustcher Paketdienst (meaning German Parcel Service in German) until in 2008 they were rebranded to ‘Dynamic Parcel Distribution’. Also, DPD predicts will predict customers packages, on the exact date and time by sending

By utilizing DataDocks software to automate logistics, shipping and receiving department’s will become more organized, cost efficient, and have a higher employee and customer satisfaction rate.  By allowing both customers and employees to book appointments and improving overall communication, will prevent overbooking, reduces waiting times and demurrage costs. Improve the efficiency within your shipping and receiving department by tracking Key Performance Indicators (KPI), which in turn will allow you to take advantage of opportunities and profits that were previously not possible.

FedEx was first established in 1973 as a logistic company with the name Federal Express that be created by founder and first CEO Frederick W Smith. The Headquarters is in Memphis, Tennessee in the US. The company became well known for its fast and reliable delivery service around the world. On its first night of operation FedEx delivered 186 bundles to 25 urban locations in the US with only 389 employees and a 15 Dassault Falcon aircraft. In 1980 FedEx purchased a system for live updates on the packages. In this system, FedEx drivers share the current locations from the trucks to provide updates of the packages to the customers. This information was sent to a central computer of FedEx then the company improved the update system by introducing FedEx.com webpage. This webpage allowed the tracking data to be easily accessible. However, recently, FedEx uses Savvy bundle for packing and tracking the products across couriers. (Baldwin, 2016)

UPS and FedEx are the leading parcel carriers in the U.S. FedEx has significantly expanded their capability to compete with UPS’s dominant ground delivery service.

FedEx Corporation is responsible for the direction of FedEx which is comprised of FedEx Express, FedEx Ground,

Parcelforce Worldwide is a courier and logistics service based in the United Kingdom. Parcelforce Worldwide is a trading name of Royal Mail Group Ltd and is operated within the UK Parcels, International and Letters partition of the group. The company delivers to destinations across the globe, using an international partner network. Its European delivery partner, General Logistics Systems (GLS), is also a auxiliary of Royal Mail and delivers to over one million parcels per day in 34 countries in Europe. Parcelforce Worldwide is a straight competitor of further worldwide delivery brands like the DHL, DX Group, FedEx and UPS. Parcelforce Worldwide runs a "hub and spoke" collection and delivery system with two hubs situated at Coventry, nearby the airport.

The biggest part of DHL 's businesses run in intracontinental and intra-Europe. DHL gain good position also in Pacific Asia, where has around 40 per cent of logistic market. DHL has only 7 per cent in US and where face to competition with major competitors FedEx, UPS and on this market also US Postal Service. DHL lost their customers during the complex air and hub consolidation investing millions of dollar in this market and this market will be not profitable until 2009.

FedEx was established on June 18, 1971, founded by Fredrick W. Smith, in Little Rock, AR. FedEx is a well known American corporation that brings courier global delivery service to its customers. Having such a wide range of portfolios, FedEx has been able to incorporate many different delivery systems for maximum customer satisfactory, with the help of e-commerce, and global delivery service it is no surprise that FedEx has consecutively been ranked amongst the most admired and trusted employers.

With the air cargo deregulations in 1977, the company was able to use larger aircrafts like Boeing 727s to further improve their operational efficiency and performance, leading to rapid growth of the company. By 1980, it had established its position in the industry and had a growth rate of 40% and became the first company to reach the USD 1 billion revenue-mark within 10 years of inception. Following international acquisitions in 1984, Federal Express started its operations in Europe & Asia. In 1994, Federal Express official adopted ‘FedEx’ as its primary brand and became a symbol of overnight parcel delivery services.

DHL was first found by Adrian Dalsey, Larry Hillblom and Robert Lynn in 1969 in San Francisco. The name DHL these three initials actually stands for their last name. At first, the company founders personally transported cargo documents from San Francisco to Honolulu by plane thereby it significantly reduced waiting times in the harbor. Customers saved a great deal of time as a result. The founding of DHL also represented the creation of a new sector of industry: international air express service - rapid transport of documents and cargo papers by plane. The company started their expansion in 70’s, it started from Philippines (1971) then japan, Hongkong, Singapore and Australia (1972) and later in Europe (1974), Latin America (1977), the Middle east and Africa (1978). It added its parcel delivery in 1979. Between 1985 and 1988 DHL doubles its customer base to more than half a million and quadruples the number of shipments it handles. It's also the first express delivery company to anticipate the demand for total logistics solutions.