Analysis And Competency Framework For A New Customer Services Manager

Although, they are not identical, Kindred and Humana use varies avenues to ensure the right employees are selected to help maintain each organizations visions. The purpose of this paper is to explore the process used by human resource managers (HRM) to ensure the right employees are selected.

As a human resources manager, the primary task is to ensure that only the best candidates are called for interview. In essence, academic credentials are not enough to determine a candidate’s suitability. During the interview, it is important to ensure that the applicant has required skills to meet the firm’s objectives. For example, a given person might have the best academic qualifications as per the job’s description but lack other important aspects such as ability to work in the team and good communication skills. During the interview, such traits should be noted to disqualify applicants who cannot meet fundamental requirements of a team player.

According to Wright et al (2011) recruitment and selection are part of the human resource practices common within organizations in an effort to develop human capital, which is necessary for better production. Numerous scholars have discussed the issue in different contexts. Pramila (2010) discussed the issue of recruitment and selection in an Indian- based company. The article presents effective recruitment practices, which are valuable for organizations. Among the identified practices include internal recruitment, interviews, personality tests, employer references, succession planning, and newspaper recruitment. According to Najafi (2011) the most important aim is to achieve an improvement in their recruitment and selection. With information provided in this article, the researcher is able to advance a thorough understanding of the different issues on improving recruitment and selection processes within organizations.

Human resources (man power) is key factor in any business environment and for every organization in order to be successful, they should maintain and manage a vibrant, active and properly trained, motivated and skilled workforce with them. Therefore, recruiting, train, manage and retain a work force is an integral part of the business process cycle for every organization. In order to ensure an effective working recruitment and selection strategy, Clapton needs to concentrate and implement the following:

This assignment will be investigating what constitutes “best practice” in recruitment and selection, and explain what strategies should be used to ensure the best qualified and most effective employees are selected. In particular this essay will focus on;

This paper sets out the proposed method for attracting talent and recruitment of a new HR Officer. In order to ensure that there is a structured induction programme and handover period, it is recommended that the recruitment process be set in motion in the near future.

What determines if a candidate is suitable for a position? There are many qualities to consider, but the responsibility falls on the human resource specialist. The responsibility of the human resources specialist is to hire the “right” candidate for opening positions within the company. In making these decisions he or she must ensure that the "right" candidate is selected for that position. Different recruitment strategies will be compared and contrasted to determine the right recruitment strategy to attract those potential candidates for specific positions based on the following industries:

HR also needs to be cognizant of how the recruitment process will directly affect the quality and diversity of the applicants, the effectiveness of the interviews, how quickly the position is filled, and criterion used to determine the ability to hire the best person for the job.

The Strategic HRM Diagnostic Model (Stone, 2002:26) attempts to provide Human Resource Managers with an analytical framework designed to assist in the prediction and prevention of possible problems. The approach encourages HR managers to be pro-active, and to consider the nature of the internal and external environments before pursuing a particular course of action (Stone, 2002:25). The influences of the environments span all activities of Human Resource Management and this essay explores those that have significance for two HR activities in particular. The two of which are employee recruitment and employee selection.

The requirements of HR Recruitment within an organization have undergone major changes in the last several decades. Knowing the importance of the system, the process now exists in all the organization for better efficiency.

Carrying out a job analysis is the most crucial and essential stage in the recruitment process. A job analysis is the method which identifies the duties

Selecting the right employee to fill a position is one of the most challenging decision making processes a company has to make. The ultimate goal of employee selection is to hire the candidate who is most compatible not only with the organization but for the position that they are trying to fill. In order for the candidate to be successful in a particular position, their talents and personal goals must be taken into consideration and objectives need to be utilized in order to retain qualified individuals. The most common forms of selection methods are resumes and applications but testing, interviews, reference checks, honesty tests, medical exam and drug

HR managers will be faced with the challenges of recruiting and retaining the right employees for their organization. The first step would be identifying your organizational culture and the cultural and skill competencies required for success. This will give the recruiters the guidelines by which to assess viable candidates. In developing these objectives for creating an effective recruitment process, we will have to have in place a process that differentiates us from other companies. This strategy for success will provide candidates with sufficient and correct information about job expectations. The following will be address as part of the strategy:

This study has been prepared to help the Master students in the application of best practice in the recruitment and selection procedure. This, in turn, bears out the broader aims of meeting workforce capability needs. This study presents an end-to-end best practice recruitment and selection process, from planning to evaluation. As well as developing students’ knowledge of recruitment/selection and reviewing practices used to manage difficult situations the work also aims to help student develop a range of skills, which are pivotal for successful HR practice and managing people.

A survey conducted amongst Human Resources (HR) professionals in September 2007 stated they consider employment and recruitment one of the most critical HR function areas. (Gurchiek, 2008) According to Harris (2011), the size and quality of the workforce makes a huge impact on the effectiveness of the company. The size of the workforce also goes on to determine how the human resource area will function and what its priorities will be. Larger companies go on to work with a large workforce but that also means bigger responsibility. The company needs to be aware of how the employees are working and whether their output is what it should be.