Analysis And Competency Framework For A New Customer Services Manager

This assignment will be investigating what constitutes “best practice” in recruitment and selection, and explain what strategies should be used to ensure the best qualified and most effective employees are selected. In particular this essay will focus on;

The topics I am going to discuss in this assignment are Recruitment and Selection. According to Foot and Hook (2011:161), ‘’Recruitment is commonly referred to as the attraction phase (e.g. Murphy, 2008b) and can be further defined as all activities directed towards locating potential employees, stimulating the interests of potential applicants and attracting applications from suitable candidates’’. Torrington et al (2014) propose selection as referring ‘to the methods used to decide which applicant to appoint to a vacancy’. I am going to discuss how recruitment and selection contributes to the effective operation of the HR Management purpose and also the challenges human resource management faces when hiring new employees such as availability of resources, not finding a certain candidate for a suitable position and not being able to find the talent they require. Also, I am going to include logistic examples of recruitment and selection from my chosen company which is Coca Cola enterprise.

In this paper, I will analyze the elements of a job analysis and discuss its significance to the hiring and employee development aspects of human resource management. I will describe the importance of a PAQ, proposing two ways the results can be used to redesign a customer service job for efficiency. I will develop two strategies that HR professionals can in the selection for a customer service position using a Fleishman Job Analysis System. I will examine the challenges for designing this job for efficiency and suggest two ways to redesign it. Finally, I will propose three ways a HR

Although, they are not identical, Kindred and Humana use varies avenues to ensure the right employees are selected to help maintain each organizations visions. The purpose of this paper is to explore the process used by human resource managers (HRM) to ensure the right employees are selected.

6According to Kaplan and Norton, (2004) a common problem in recruitment and selection is poor HR planning. Rigorous HR planning translates business strategies into specific HRM policies and practices. This is particularly so with recruitment and selection policies and practices. The key goal of HR planning is to get the right number of people with the right skills,

Human resources (man power) is key factor in any business environment and for every organization in order to be successful, they should maintain and manage a vibrant, active and properly trained, motivated and skilled workforce with them. Therefore, recruiting, train, manage and retain a work force is an integral part of the business process cycle for every organization. In order to ensure an effective working recruitment and selection strategy, Clapton needs to concentrate and implement the following:

Employee recruitment and selection are crucial processes amongst other activities of an organization when it comes to employment and people management. It is a general knowledge that the most important asset of an organization is its “employees” since they offer perspectives, values and attributes to organizational life; which if managed effectively can be of considerable benefits to the organization.

Second, Barnham, L. (2001, P.1) in order to compete today’s competitive environment as if the manager recruit, hire, train and manage people, they are engaged in fighting the war for talent every day. As nowadays, working life has changed compare with last decade, especially for those who spend much of time in office. So if the employee find a better offer from another organisation, they will quite the job. So it is good to investigate that which recruitment and selection method can be attracting those candidates and how to retain talents are important.

This study has been prepared to help the Master students in the application of best practice in the recruitment and selection procedure. This, in turn, bears out the broader aims of meeting workforce capability needs. This study presents an end-to-end best practice recruitment and selection process, from planning to evaluation. As well as developing students’ knowledge of recruitment/selection and reviewing practices used to manage difficult situations the work also aims to help student develop a range of skills, which are pivotal for successful HR practice and managing people.

Employees form the basis of a successful organisation and the abilities and behavior of employees can vary the performance of an organisation significantly. Due to the fact that respective jobs require specific sets of skills or attributes, selections are essential in ensuring that the most suitable candidates are hired. Selection refers to the process of assessing candidates by various means and making a choice followed by an offer of employment (Graham, 1998, p.206). It is often thought of as an integral part of human resource management within an organization, which allows firms to gain a competitive

Each of these objectives requires special attention and accurate planning and execution. It is of utmost importance for every organization to employ a right person on a right position. And recruitment and selection plays a pivotal role during such situations. With shortage of skills and the rapid spread of new technology exerting considerable pressure on how employers perform recruitment and selection activities, it is recommended to conduct a step-by-step strategic analysis of recruitment and selection processes. With reference to the current context, this paper presents an incisive review of previous literature on the recruitment and selection process. This paper is primarily based on an analysis of six pieces of literature conducted by practitioners and researchers in the field of Human Resource management. Various researchers have contributed to the field of HRM, and have offered intensive and profound knowledge on the branches of HRM such as scientific recruitment and selection, Manpower management, Job analysis, Need and purpose of Recruitment, and so

This paper sets out the proposed method for attracting talent and recruitment of a new HR Officer. In order to ensure that there is a structured induction programme and handover period, it is recommended that the recruitment process be set in motion in the near future.

The recruitment and selection is the major function of the human resource department and recruitment process is the first step towards creating the competitive strength and the strategic advantage for the organizations. Searching for, and obtaining, potential job candidates in sufficient numbers and quality, and at the right cost, for the organisation to select the most appropriate people to fill its jobs. Selection is the process of gathering information for the purposes of evaluating and deciding who should be hired, under legal guidelines, for the short and long term interests of the individual and the organisation. Recruitment refers to the process of attracting,

Selecting the right employee to fill a position is one of the most challenging decision making processes a company has to make. The ultimate goal of employee selection is to hire the candidate who is most compatible not only with the organization but for the position that they are trying to fill. In order for the candidate to be successful in a particular position, their talents and personal goals must be taken into consideration and objectives need to be utilized in order to retain qualified individuals. The most common forms of selection methods are resumes and applications but testing, interviews, reference checks, honesty tests, medical exam and drug

HR managers will be faced with the challenges of recruiting and retaining the right employees for their organization. The first step would be identifying your organizational culture and the cultural and skill competencies required for success. This will give the recruiters the guidelines by which to assess viable candidates. In developing these objectives for creating an effective recruitment process, we will have to have in place a process that differentiates us from other companies. This strategy for success will provide candidates with sufficient and correct information about job expectations. The following will be address as part of the strategy: