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Analysis: Encouraging The Heart

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A primary responsibility of any leader is to help build talent. In order for a company to grow and prosper, it is important that individuals are in the right roles and are given the best opportunities. In Encouraging the Heart, James Kouzes and Barry Posner explore the caring side of leadership. They show that caring is an effective skill when it comes to successful leadership, but is also one of the most difficult to master. Kouzes and Posner studied and communicated with successful leaders and identified seven essentials for encouraging the heart. Setting a clear standard, expecting the best, and paying attention are the three practices that will be discussed.
Setting Clear Standards
Great leaders are capable of working well together in …show more content…

Feedback can help individuals in an organization stay engaged and let them know how they are doing along the way. Feedback is important to have, especially when goals are involved. Having goals without feedback can affect an individual’s motivation to complete said goal. In the case of the individual working in the restaurant, their company's goal is to focus on growing profit. If goals are not being met, it is important to give feedback to the individual on what they can do to help them reach the company's shared goal. It is also important to communicate what they have done well, such as high pub sales, which bring great profits to the business. Clear expectations can help shape what is needed to be done. Leigh Richards, author of “How Effective Communication Will Help an Organization,” discusses how effective communication is critical to any successful business (Richards, n.d.). Richards discusses how clear expectations will convey how the employee's performance will impact the company and give them an indication of what is needed to be done to achieve positive feedback. Take the case of the restaurant employee with the low bar sales. The manager communicated with her about how her sales were low, however, her pub sales were actually high. In order for the manager to have a clear expectation set in place, he or she should give tips on how to upsell the items on the menu to help increase their sales. This allows for a clear exception to be set in place and a standard set to expect only the

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