Amazon And Ebay Feedback System Essay

Amazon and Ebay are two well-known brands of online shopping sites. They have evolved and grown from small firms to the giants of e-commerce today. In this essay, a comparison would be made between the two firms.

Customers complaints and feedbacks are very important to any organization it helps the individual organization to improve its product and services.It also helps to introduce something new in market.It could help the organization how to improve customer

Establishing online brand recognition is as important as providing good service. Any product purchase involves a certain level of risk (Murphy and Enis 1986). Online purchase is even more so when e-tailers can potentially be fly-by-night opportunists, misuse customer information, or violate customer privacy. Therefore, many e-tailers try to differentiate themselves by building a strong brand recognition and customer loyalty through advertising. For example, Amazon.com is one of the most well known brands in the e-tailing industry. According to van Gelder (2003), brand recognition is far more than mere brand awareness. Brand

Feedback- This area refers to the ongoing information that employees receive in the performance of their jobs. At my job, we receive feedback, letting us know that we exceeded the standards for call wait times or if we have not met this standard. Feedback also goes back to the management in that they become aware of the situations.

In order to get started I analysed three web applications from the well known e-commerce website www.amazon.co.uk. I explored three features in depth; their search bar, their basket/cart and reviews and comments section of their site. As well I this I briefly discussed how it all links to a database/server. I reported how the search bar links to databases/servers of amazon.co.uk and how they incorporated an option which allows you to choose which department you wish to search in. Furthermore, I discussed the basket/cart on amazon.co.uk and how your basket/cart is also stored so you can then shop further or go on and pay. As well as this I briefly touched on how amazon use the basket/cart as a last chance do get some marketing/advertising done through promoting items that ‘others who bought this item also bought:’, therefore amazon have stored buying habits of those who are customers of their website. The final web application I then discussed was the reviews and comments section of amazon.co.uk. Also stored on the database was the reviews of those who had bought the product previously and score out of five stars along with a comment of those who bought the

E- Mail is the most common way to pass information from corporate offices along to the store managers and then to the employees and customers. Through a process of feedback, corporate is able to decide rules, floor layouts, design and prices for the store’s products and how much customers will pay. In return, they can use numerical communication to see what products customers are not buying, or how to make products appealing to their consumers. The information flows upwards from consumers to corporate for them to understand a product is not selling and needs to be sold at a more feasible sales price to the

The story of Amazon.com is a marvelous successful one. A company ́s biography which since the foundation in 19941 (followed by webpage launch one year later in 19952) became the world’s market leader in e-tailing by fully focusing on customer satisfaction and consequently aligning all organization activities, such as for example corporate strategy as well as technological portfolio, towards the consumer needs.

In today's businesses e-commerce is becomingly more effective in the modern world. Two major companies stand out, one solely relying on online business and the other both store and online services. Most individuals are familiar with these companies, Amazon and Nike. Both of these companies carry strong points in their own right, and as demand for their products grows, so does opportunity. Amazon was once very plain and unattractive but was still the primary bookseller for consumers on the Web, and

Feedback mechanism will be made more customers friendly and will involve customers in developing new products and making

Amazon and eBay are online giant stores. Since they have enormous range of products, affordability and product quality vary so the scores are somewhat in the middle. Some products are very affordable while some products are unreasonably inflated. Ease of shopping with Amazon is ranked higher than eBay, only because the latter has the auction-type of selling which is uncomfortable to some customers. No doubt, though, that both online stores have excellent customer service and have various products to sell. However, most of the products of this online store cannot be found in either of them, making it the strength of this store as compared to them.

In the final step of decision-making, the individual will want to solicit feedback to determine the success of that decision (Brest & Krieger, 2010). Feedback should not be a one-time occurrence, but rather continuous through observations, data analysis, and reporting. Additionally, Brest & Krieger (2010) recommend that feedback be built into the culture of the organization to facilitate and welcome feedback. Feedback is an important step in the decision-making process since it determines whether or not the decision is effective in the long run and whether or not it should continue (Brest & Krieger,

The Alibaba group has thrived in the Chinese e-commerce sector from its inception in 1998. They currently account for over 70% of online shopping in China and delivered annual revenues of $636 million in the 12month period ending June 2009 (case p1-2). Alibaba’s successes are due to multiple factors that have allowed them to create corporate advantage, and thus establish market leadership in China (Case p1). The configuration and coordination of Alibaba’s

How the five forces analysis reveal about the nature and strength of the various competitive pressures eBay faces

This created an environment where consumers were receiving what they desired and also at higher volume creating profits. “ Donahoe- “We have to create a marketplace where we’re helping our sellers give our buyers what they want”” (Armstrong, 2013). Giving the customers what they desire created profit and growth for eBay.

Consumers have many choices when deciding where to purchase their goods. While retailer managers are deciding how to win the consumer’s business and increase revenue, they are also constantly trying to figure out ways to reduce costs. Technology helps retail managers improve areas of inventory and supply chain management as well as customer satisfaction and loss prevention (Green, 2002). This paper explains how technology