Analysis Of Disney 's ' If Disney Ran Your Hospital ' Essay

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When I just looked at the title of this book “If Disney Ran Your Hospital 9 1/2 Things You Would Do Differently”, I was pretty skeptical. “No way. A hospital is neither a fun place nor entertainment. We deal with lives. Responsibility is huge.” But, Mr. Fred Lee, the author of this book, was very well aware of that. He hit every single point I wanted to argue. Going to read the book, a lot of relevant memories came up in my mind since I had worked for a hospital for a long time. I was convinced that Disney’s approach to quality improvement is applicable to hospital management. Out of 9 1/2 things, I would like to talk about three actions that left marks on me with my experience: service vs. experience, rewards to motivate people and closing the gap between knowing and doing.
The emergency department (ED) I worked for was a Level I Trauma Center, so patients were transferred by ambulances, most of whom were in very severe conditions, such as cardio-pulmonary arrest, unconsciousness and multiple trauma. There was no room for patients to choose a hospital. Roughly a third of patients coming to the emergency room (ER) died unfortunately. The other third admitted to the intentional care unit (ICU), and the remains stayed at other wards in the hospital or went back their home in a few days. In the ICU, the patients were laid on the beds that were lined toward walls and separated on the side from their next patients with only roll curtains hanging from the ceiling. Hence, they can

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