Analysis of General Environment

Public Bank will always keep the bank services provided by them up to date. Let’s say some other banks are having some sort of saving programs which of course will benefits their customers, Public Bank will try to think of an even better saving programs to make sure that they are always providing the best to their customers. For example, during a certain seasons like Chinese New Year, there will be some new saving programs for the customers or discount for loans to buy houses, cars or any other allowed properties. This will then causes the people to choose Public Bank first when it comes to saving and loaning as they are providing all these programs that other banks do not or a better programs and services than the other banks. Hence, Public Bank will always think of new ideas on how to improve their services that will be provided to their customers in the very effective way and also try not to be the same with the services of other banks normally provided so that it becomes a unique and a win for them. People that are under certain ages will also have a higher chance to get a loan to buy properties as well. If necessary, they Public Bank will also update their policies to make sure that it are easy to follow and understand when it comes to providing the bank services to their

The threats and opportunities in the e-banking line are increased due to the introduction of internet. The threat of e-banks and the point of equality concept are very highly used by the current competitors. There are rivals such as CIMB clicks, Hong Leong online banking and many more which cause Maybank2u.com unable to monopolize the market. As a consequence, the customers can exchange brands easily. Moreover, the customer of Maybank are likely to concern with the safety matter of online banking. They prefers to do transaction in the classic ways more than online banking due to their lacking of confidence toward security and safety matter of online banking. They are scared of hacker that might intercept their information. But other than that, the bank may significantly affected by the present macroeconomic situation across the global and adjustment in economic policies in South East Asian countries. This happened because Maybank’s goal is to widen Islamic business in markets such as Singapore and Indonesia as part of their target on the ASEAN

There are various categories of banking; these include retail banking, directly dealing with small businesses and persons. Commercial and Corporate banking which offers services to medium and large businesses (Koch & MacDonald 2010). Private banking, deals with individuals, offering them one on one service. The last category is investment banking. These help clients to raise capital and often invest in financial markets. Most global banking institutions provide all these services combined. With all these institutions in existence within the same localities and offering similar services, there is a need to regulate the industry so as to protect the consumer and provide fair working environment for all banks (Du & Girma, 2011).

Today banks are regulated, unlike in time prior to this event which partly caused the “epidemic of bank failures”. People now commonly have at least some knowledge of how banks function, contrasting people of the banking crisis

Franklin and Marshall College has a variety of ways to keep the campus and students environmentally friendly. However, there are various resources that can be utilized differently to make F&M an even more sustainable and green campus. Lighting fixtures; campus utility cars including: Pubic Safety, Facility Cars, Emergency Medical Service, nightly shuttle; minimal solar panels; heating water for uses like: showers, sinks, and the swimming pool; using disposable items; using excessive textbooks; heating and air conditioning are all ways in which Franklin and Marshall college can improve to make the college a more profound place for the environment.

The change and advancement in technology are a significant factor in the banking business. Technology has led to tremendous improvements in this industry. Since the commencement of this millennium, people have shown great love for their mobile phones (Ozaki 1992). It necessitated the invention of mobile applications (APPs). From the introduction of the mobile banking, APP people rarely go to the banks. All their transactions get done simply by the stroke of a finger. Businesses face a challenge of adapting to changes in the technology sector. Mobile banking either through actual investing or any other means is on the rise.

What was the environment in which you were raised? Describe your family, home, neighborhood, or

. Mobile services not only offer a new, convenient channel for existing customers of banks, the technology will also provide access to 3 Bnstrong global unbanked population

The cost is identified as an investment concern. Customers will often opt for an option that is viable which refers to that ventures that which offers a strong performance-to-price advantage. Fenu &Pau (2015) analyze the tendencies and features of mobile banking applications. The journal establishes that banks invest more on mobility through enhancing mobile applications by offering mobile payment services that are new. The feature of the device being used also play a role. In some cases, certain mobile may have limited capability of inputting data or displaying it making implementations of mobile banking applications more

In many developing countries it's common for a person to have a mobile phone but not a bank account. In fact, more than 1 billion people fit this description, and the number is only likely to increase. To that end, many companies are considering how to give residents access to banking services via their handsets. The GSM Association predicts that by 2012, nearly 300 million of the previously "unbanked" will be using some form of mobile banking.

Technological advancement has had a gigantic effect in the banking industry. Over the past few decades, the financial services industry has changed considerably with banking transforming from the pen and paper method to the computers and internet method. The pen and paper method took weeks or even months for the transaction to be eventually completed, and then the dramatic introduction of the computer and internet method which changed that time frame to only a matter of seconds to be completed, which reduced the amount of time and labor needed to complete a transaction significantly. Banking is considered one of the most important economic sectors with it being severely influential and responsive to any little change, whether it is domestic or international. Some extreme changes that were brought about by the development of this new technology turned into a globalized nature for the financial services industry. One stroke of a key on a computer could and would change a person 's life extensively or even have a global impact. The new technologies that were created and introduced changed how the consumers managed their money from that time on. Technology has helped to protect peoples’ hard earned money and make it much more impossible for people to be able to write out bad checks or even holding up a bank. The advancement in technology however, also came with some security risks as most things do, that could affect the money that people trusted with the bank and

Presence of banking services and products aims to provide a critical tool to inculcate the savings habit. It also creates avenues of formal credit to the unbanked population who are otherwise dependent on informal channels of credit like family, friends and moneylenders.

Unable to retain valuable customer: Bank’s failure to understand customer’s value and to provide differential treatment may cause customer churn out. By the time customer apply for closure of account/service, its already too late for bank to offer any viable retention offer to the dissatisfied customer. These dissatisfied customer groups further spread negativity about bank among their social network.

In order to evaluate the specialness of banks, it is important to look at the evolution of banks over the period of time and how there has been a shift in the structure of the industry with the entry of non-bank financial institutions. Discussed in depth will be the various conflicting theories of banking behaviour that have been presented in the past, to arrive at the conclusion that attributing ‘specialness’ to banks is contingent

(Reddick, 2010).The service has proved to be the perfect consolidation between mobile phones and banks for different business strategies, considering the veritable convenience of being able to manage a bank account, pay bills and engage in innumerable financial transactions at the touch of a button.(Zavoral, 2011)