Analysis of Managment Theories

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Change Initiative Paper Nisha Mani Grand Canyon University: LDR 615 01/25/15 One of the organizations that I’m familiar with and I think would benefit from a change is Season’s hospice. I used to work there part-time. Individuals become eligible for hospice upon reaching a 6 month or less terminal diagnosis. Individuals have the choice of dying comfortably in a hospital, nursing facility, or their home after electing hospice. Hospice care delivers palliative care to terminally ill patients. Patients with an identifiable short prognosis receive comprehensive interdisciplinary team-based palliative care through hospice in a place where they chose. There are various problems with the the design, delivery and maintenance of…show more content…
The patient care administrator (PCA), the senior triage Registered nurse, senior Patient Care Secretary (PCS) supervisors under the PCA are all part of the change initiative. Supervisor makes frequent rounds to ensure lunch and break times are strictly followed .They also talk to employees during their rounds to address concerns that the employees might have and are readily available if an employee needs her. A pre-shift meeting is held before each shift prior to attending the calls and to go over do’s and don’ts of the job. PCA’s assist the supervisors and are also available for any additional help. Monthly meetings led by PCAs address progress and each month and employee is recognized and awarded ‘employee of the month’. Process of Change In order to obtain long term success, it is important to strictly follow Kotter’s Eight Step Change Model in the correct order. The first step is to create a sense of urgency among the staff. The PCA called in a meeting and introduced the concept of the change and reason for the change. It was a mandatory meeting and snacks and beverages were served. Several concerns and threats affecting the financial aspects of the company and how to maintain job security were addressed. Employees were asked one by one how they like what they are doing, why or why not they like it, what is important to them and what do they think can be done to improve it. Creating a guiding coalition and directing others in the right direction of change is the
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