Analysis of Shangri-La Hotels

According to an article “Technology’s Effect on Hotels and Restaurants: Building a Strategic Competitive Advantage”, Kountromanis who is the author highlighted that internet is being used by majority of the world’s population therefore information posted on the web regarding the business service provided by an organization is significant. Not only that, any organization can gain competitive advantage by structuring into a customer-centered focus organization allowing the companies to know their own strengths and make further improvement to their weaknesses. In addition, companies will be able to extract information regarding customers with the help of network sites such as LinkedIn, Facebook, Twitter, Instagram and Snapchat.

Anderson, C. (2012). The impact of social media on lodging performance. Cornell Hospitality Reports, 12(15).

Marriott is renowned for its elegant and comfortable hotels and resorts. The company caters to a targeted customer base, ranging from the frequent corporate business traveler to the family enjoying their occasional weekend get-away. Marriott has continued its rise in the lodging, contract services, and restaurant industries. The company continuously strives to meet the needs and wants of its customers while strategically maneuvering the rigors of today’s competitive and ever-evolving market of glamorous destinations and convenient services. In order to remain relevant in a highly-competitive environment, Marriott must strike that successful balance of minimizing costs, and gaining and effectively

The current state of Outrigger Hotels and Resorts information technology sector can be broken down into the categories of software, applications, data management, and staff & organization.

As we discussed in class, every business is faced with these issues and they are important to managers making strategic decisions. One of the first things learned about business is that if there is no demand for a good or service, the firm that provides it will not continue to exist. Over time the hotel industry has continued to change with market conditions and make itself attractive to business

Each year the objective was to increase and attract more occupants which she did for the company. Also, the introduction of internet communications is a big plus for the business traveller using the hotel. We now know how important the internet is to every type of guest these days. Furthermore, location positioning is important and with hotels located on major highways, office complexes, airports and surrounding large shopping centres it is fighting other competitive hotels.

The current society has failed to accomplish communal enhancements, like street extensions, in order to make people’s lives a little easier. In addition to this, the ability to listen in, snoop around, and basically control one’s phone has broken trust within the society. A more perfect society is needed because the focus on real issues and cohesiveness of the society are being somewhat ignored, and beginning to lead to more violence and confusion within the society. A creation of a new or improved society may need to be implemented; furthermore, a society that will address issues, social and environmental, and find the quickest, most sufficient way to solve them in a communal manner, not only helps a single individual, but brings

Hilton Hotel is founded by Conrad Hilton, they started their operation since 1919 and since then, they become one of the well-respected premier hospitality organizations with diverse employees worldwide. Currently, they have more than 4,600 owned and franchised hotels and resort chain in 100 countries. It has more than 200,000 rooms to accommodate guests from different parts of the world. It has more than 400,000 employees and team members to answers the needs of their guests (Hiltonhotelworldwide.com, 2016). In most of their branches their organizational structure is simple, with managers and supervisors from a different department, including admin, marketing, finance, human resource, concierge, food and beverages, housekeeping and etc.

Over the years, the lodging industry has seen its share of tough times.There were many tragic events all over the world. Some tragics were 9/11 terrorist attack,Hurricane Katrina, Great Recession,Gulf of Mexico oil spill, Earthquake in Haiti,Tsunami in Japan,Boston Marathon bombing, Ebola,the Paris attack,Zika virus,Madrid bombing,London Olympic bombing and many more. Those tragic events had a huge impact on the financial performances of hospitality and tourism business.One tragic event that effected the hospitlaty and toursim buisness was The Great Recession. The Great Recession which officially lasted from December 2007 to June 20.It began with the bursting of an 8 trillion dollar housing bubble.During the recession the hotels has been

The Social media has proved to be a boon that spread across the countries in previous years like a wildfire. The Social media has highly transformed the industry of travel and tourism. Social media like Facebook offers expeditious ways of reaching millions of people across different countries with distinct cultures. The Social media helps people to share great and not so great experiences, to become instant critiques. Tourism companies and tourists have created their networks where they can share views about hotels, restaurants, tourist spots, holiday packages as well as posting their pictures, videos and so on. Social media also acts as a source of advertisement and marketing. The Primary as well as Secondary Research has been followed

3.1 For each hotel, what is the role of technology and the role of operations

The most important thing to having a successful business is to have the most up to date information. If you have all the information at your fingertips it can help you to make the best possible decisions. What kind of information is available and how do we sort through it and use this information? In the hospitality industry the amount of information received everyday is overwhelming, and it isn’t possible for staff to be able to sort through it and organize it properly. In the hospitality industry the information technologies are the tools that the staff uses to sort and manage the information and the balanced score card is just one

There are different strategies that must be considered by the organisations operating in hospitality industry. The contributions made by the firm donate towards the performance and achievement of the company. The purpose of this paper is to analyse the strategies of the hotel, which serves as the basis of success. This paper is divided into five different tasks each of which is focusing on various aspects of the hotels performance. The organisation that is selected in order to answer the tasks is InterContinental Hotel Group. Different models and strategies are used for analysing external environment, core capabilities, culture, and strategic choices of the firm.

A hotel is an establishment that provides lodging and accommodation services paid for on a short term basis. The larger the hotels the more guest facilities provided. Luxury hotels are the largest of the lot. In the 17th century English towns were swarmed with inns and taverns. By the 18th century these lodges became more professional and started catering the wealthy. One of the first hotels was opened in Exeter in 1768 but the Tremont house in Boston opened as the forerunner of luxury hotels with 170 rooms in 1829.

The hotel industry is one of the most prolific industries in Australia due to its presence in society and, the impact it has on the nation’s economy. Advances in technology since the end of the 20th Century have allowed the service market of a hotel to develop rapidly (Hilton Melbourne South Wharf