Analysis of the Eight Critical Success Factors for Implementing TQM

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Analysis of the Eight Critical Success Factors for Implementing TQM


In both the text Strategic quality management: A strategic systems approach to continuous improvement (Pryor, 1999) and in the excellent article Total quality management the critical success factors (Porter, Parker, 1993) the eight most critical factors that contribute to the success of Total Quality Management (TQM) are identified. It is the intent of this analysis to evaluate all eight both from the context of the text and the article. The goal of this analysis is to provide greater levels of insight into each of the eight critical success factors necessary for a successful TQM project.
Analysis of Eight Critical Success Factors
The eight critical success factors of a successful TQM initiative or plan include the role of management and leadership and the definition of quality policy; the role of the quality department; training of employees, product and service design; supplier quality management; process management; quality data and recording; and employee relations (Porter, Parker, 1993). Each of these eight factors pay a contributory role to the strategic levels of quality management attained within an enterprise. The leadership of any organization must keep them balanced, and also concentrate on having them each continually improve yet stay agile over time to the needs of the business(Pryor, 1999).
The first factor, which is the role of management leadership and quality policy,
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