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Analyzing Elements Of Organizational Citizenship Behaviors And Personality Job Fit Theory

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Introduction This research paper discusses components of Job Dissatisfaction (chapter 3). Based upon research, the paper will analyze elements of organizational citizenship behaviors and personality-job fit theory. In addition, the paper introduces factors that organizations and employees can consider to reduce job dissatisfaction, or improve job satisfaction. Job Dissatisfaction Job satisfaction is the positive feeling about a job in evaluating characteristics, interactions, and dynamics (Robbins & Judge, 2009, p. 79). Conversely, job dissatisfaction occurs when employees have a negative feeling about a job whether it is a dislike for the organizational culture or a job-personality mismatch. Warning signs of job dissatisfaction are negative employee behaviors such as decrease productivity, increase absenteeism, and increase turnover (Stretch, 2009a, s.16). These factors coupled with withdrawn employees, reward misallocation, and poor employee attitudes can increase costs for firms (Podsakoff, Whiting, Podsakoff, & Blume, 2009, p. 123). Moreover, job-personality mismatches can lead to employee dissatisfaction and higher turnover, and high customer dissatisfaction can cause employee dissatisfaction (Robbins & Judge, 2009, pp. 83). To stem the tides of job dissatisfaction, employers that offer training, challenge assignments, increase autonomy, and use predictability can enhance employee satisfaction (Robbins & Judge, 2009, p. 84). In addition, firms that

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