Andersen Consulting - Knowledge Management

1578 Words Dec 20th, 2010 7 Pages
Executive Summary
The case “Knowledge Management at Anderson Consulting” takes a broad overview of Anderson’s knowledge management system (Knowledge Xchange) from its initial conception through various stages of growth and finally presents several potential avenues that could be taken to improve the system. Anderson’s knowledge management system was initially created in 1991 as a basic Lotus Notes email system which allowed them to get information into the field quickly, and rapidly expanded into the Xchange system which consists of more than one hundred documents housed throughout the world. Its success was due, in part, to knowledge management being considered a key part of Anderson’s overall business strategy. However, with its rapid
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2. Using Intelligent Agents: The user of intelligent agents would automate the sorting of documents to find and disseminate the best and most relevant ones by sifting through and evaluating knowledge documents. An end user could simply specify the task and then the agent would find, evaluate, reduce, group and deliver a set of high-quality and relevant documents.
However, this would require extensive set-up work. There was a concern whether that the technology was too leading edge to be used on a massive scale. Also, this option would not ensure a review of the documents being uploaded to the Knowledge Xchange system nor would it remove the duplicated in the system, thus at some point of time the intelligent agent would find it difficult to search the huge volume of data. Needless to mention, there would be additional costs in buying this software.
3. Contextualizing documents: By doing so, every document would provide information about the context in which the insight and the experience was captured in the document. Contextualizing documents would involve getting both consultants and knowledge management staff to write brief summaries for each document which would describe the context and the usability.
However, this would add an extra burden to many consultants thus reducing their likelihood of contributing their knowledge. Moreover, it would require major effort to contextualize the existing hundreds of thousands of documents. This step would not improve
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