Ann Gingery Letter Of Complaint Sample

Satisfactory Essays
This letter is in response to your letter dated November 17, 2016, regarding a complaint filed with your office by Ann Gingery. In her complaint, Ms. Gingery states she was billed $70.00 for disconnection fees for all three lines on her account although her service was not disconnected. The reconnection fee is $20 per line when reactivating service from a non-pay hotline or suspend. The $20 fee is automatically generated when the reconnect is processed and would not be routinely waived. Account records show Ms. Gingery has been a Verizon Wireless customer since June 4, 2015. When reviewing the account I found the account was interrupted for non-payment on October 20, 2016. The account service was restored on the same date after a payment
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