Annotated Bibliography On Hospitality Industry

The Four Seasons case explores how to manage the differences between the culture of a country and organizational culture. Four Seasons hotels are world renowned luxury hotels that specialize in blending a local, country specific, image with worldwide customer service practices. The seven common cultural standards that the Four Seasons have created and expect to be implemented all over the world include the following: (1) acting friendly toward and smiling at guests, (2) making eye contact with passers-by to acknowledge their presence, (3) creating a sense of recognition with guests by using their first names naturally but discreetly, (4) using a clear and unpretentious voice, (5) being well informed about the hotel, their

Cultural differences between countries have strong effects on individual personality and behavior, as well as on organizational culture (Hofstede 2001). These differences can be a significant barrier for an international business leader. Failure to understand and adapt to these differences may

Kusluvan (2003) in his study on “Managing employee attitudes and behaviors in the tourism and hospitality Industry” advices-

GESTELAND, R, (2002), Cross Cultural Business Behavior: Marketing, Negotiating, Sourcing, and Managing Across Cultures, 3rd EDITION, COPENHAGEN BUSINESS SCHOOL PRESS, COPENHAGEN

Adjusting to cultural change: How U.S. business men and women have to adjust to various cultural changers to succeed in the international market.

From the research it is evident that the western best practice of management is not universally adopted. Several national cultures hold a differing opinion to the west in several areas, however it is the West of the world that provides the majority of research on management (Bealer, D. and Bhanugopan, R., 2014). Hofstede (1983) identified six dimensions of national culture independent of each other that distinguish countries from one another. Nationality is an important factor for management because it has a psychological effect on employees.

When financial ratio analysis of an industry, having business in multiple fields is done, the major concern becomes the difference between the overall hospitality industry, as well as single company. As mentioned earlier, hospitality industry involves lodges, hotels, theme parks, cruise lines, event management (Ketz, et al., 1990). The major concern is that hospitality industry classifies in service industry due to which it provide multiple services to diverse client portfolio. Hence, the financial ratio would not provide overall information about the different segments it addresses (Ketz, et al., 1990).

These findings specify an optimistic relation between hospitality, guest fulfilment, and the hotel servicescape, the second of which is the mediator working here. This supports the positive relations between hospitality and guest fulfilment. In today’s highly modest hospitality business, the communication between customer service and attractive service atmosphere will increase the level of guest fulfilment significantly. The relation between the perceptible as well as the imperceptible elements of service contributions will positively make the service skill more pleasurable and impressive for the guests. According to the author apart from the consequence superiority, customers assess the service excellence based on interface quality the procedure by which the service product is transported as well as physical atmosphere excellence, which is the quality of the physical atmospheres where the service is transported. Hospitality introducing behaviour is

This research also seeks to identify how the Jamaican culture would have a positive impact on the guest satisfaction and retention, by making local all-inclusive hotels packages unique. This research will aim to give international hotels an insight on Jamaican culture, the importance and the aid to make it sustainable.

As stated in my first reflection, our personality and values are profoundly influenced by a place we call home. As a result, we will carry that personality and values in our workplace. One of the most global culture was that of “men being in power”. This article proves that such culture is changing. Seeing PepsiCo website, creates a feeling of astonishment to know that one of the world’s biggest food, snack and beverage corporation, has a female CEO. Moreover, it also comprises of at least four different ethnic groups. I think that these global cultures of “men in power” and “white men are the boss” influence the organization. For instance, in PepsiCo case having a combination of women and other ethnicities can foster creativity in the

In this world, people are the most important resources for business. This is extremely genuine with respect to a service-intensive sector, which is Hospitality and Tourism (H&T) industry (Baum, 2006). In this industry, development support should emphasize on the staff with high quality of performance and skills so that the hospitality and tourism industry can reach the level of full business potential and it is the main factors to underpin the competitive success in this industry (Baum, 2006).

In times of rapid globalisation and economic development growth, the environment of business has become more and more complicated as a huge number of firms want to globally expand their businesses. Subsequently, the managerial implications of cross-cultural management is the challenge of this development. As Abbe (2007) states, cross-cultural leadership has developed as a way to understand leaders who work in the global markets. Culture is the “software of mind” that can influence people’s patterns of thinking and behaving.

All people know that hotel belongs to service industry. Who offer service? There is no doubt that servants offer service. So good employees offer superior service. Where can we find good employees and how should we treat and care for employees? Mr Sharp will give us answers of our questions. He said that they should treat employees they way they hope and expect them to treat their customers. And treating them with the same understanding they hope them offer to their customers. So Mr Sharp always respect his staff enough. And they also made mistakes too. He said that they

When a company is conducting business internationally, understanding the culture of the country or region, it is doing business with, as well as making sure the business fits the culture where it is doing business, is extremely important. Not understanding the culture could mean that the product or service affects the competitiveness, marketing, and could even have some political ramifications. An understanding of the country’s language, attitudes and beliefs, religion, material culture, social education, legal characteristics, and political structures can have a positive impact on the success of an overseas business venture. In order to run a successful international business, a business manager must also become a student of culture and diversity.

The individual brand name for each hotel concept stands on their own without including the parent company’s name. (O’Neill and Mattila, 2006)