Anti Discriminatory Practices

Being relatively still new to social care I need to ensure that I find out more about legislation and the essential care standards set down by the CQC (Care Quality Commission) and as Registered Manager the requirements for reporting and providing person centred care.

I assisted with the content of our Service User Guide in this pack I have devised a section which includes a piece about expectations on how complaints will be dealt with. This

The importance of continually providing knowledge and practice is to keep up with the constant changes that are happening all the time. Globalisation and technology have made changes in health and social care at a rapid rate. There has been a significant change in the way that care is being experienced and there are higher expectations in the quality of care. A more personal approach is required and accessibility to training resources ensures that we can all be the best in our job roles and in line with legal requirements. There are opportunities available now, thanks to technology advancements, to share responsibilities across the board, we have better access to other partnerships,

As a Health care worker I work in accordance with the Care Standard Act 2000, Codes of Practice and conduct, with the Legal and Organisational requirements, and procedures.

The data protection act- the data protection act is legislation put in place to keep personal data confidential. It can promote anti-discriminatory practice as it can stop people finding out information about individuals that the individual wants to stay private. E.g. phone numbers and addresses. These would need to stay private so people don’t find out where you live or what is wrong with you.

One of the central codes of practice in health and social care has been provided by the GSCC and it sets standards of practice and behaviour for staff working in that field, including standards

In all aspects of my role I am regulated by my company’s policies and government legalisation. I have been trained in mandatory training courses that cover the Human Rights Act making sure that I understand the legal policies in place to provide the best care for the elderly people I support. I have also been trained in Team Teach which is a course that focuses on positive handling techniques and de-escalating behaviour. This is a effective behaviour management policy that is undertaken by all staff, allowing staff to be consistent in their approach to challenging behaviour and their confidence in dealing with it. By following the team teach policy I am able reinforce good behaviour and develop good skills in listening and learning as well as helping the elderly people feel safe and secure knowing that I am able to deal with their behaviour if it arises. I am responsible for recording and logging any incidents of challenging behaviour as well as logging and discussing the support that was given to the elderly person. My place of work is also inspected regular by CQC who check that our team is following the correct care standards as well as how we encourage positive behaviour. Following this we also have an in-house monthly check where again we are assessed on how well we follow the national

My own work is influenced by national factors such and codes of practice, national occupational standards and legislation and government initiatives so that we the best quality of care and support to our clients. It is very important to understand and acknowledge all policies and rules so that you can do your job correctly and professionally. If we didn’t following these codes of practice then the level of care would be poor and people wouldn’t understand or know what good quality of care is.

All aspects of my job role are regulated by policies and current legislation. The mandatory training that we attend has been designed to cover all aspects of legislation such as the Children's Act, which provides a Code of Practice to enable us provide the best possible care and support for children and young people. We also have inspections from OFSTED who ensure we are meeting, not only care standards, but also those relating to behaviour and

Legislation, policies and codes of practice provide clear guidelines as to the as to the rights and responsibilities of care workers and these should be adhered to at all times. Care workers duties are clearly laid out in documents al well as their contract

1.2 – understand the professional qualities and values needed by a social care professional – anaylse the main differences between this role and that of others, professionals and non-professionals, working in the sector.

Each organisation should have in place a complaints procedure. This information leaflet is in the service users care plan. Part of the role of the carer is to make the complaints procedure available for people to use. Also to assist in making complaints, either directly, by supporting them in following the procedure or indirectly by making sure that they are aware of the complaints procedure and are able to follow it.

1.1 Identify the regulatory requirements, codes of practice and relevant guidance for managing concerns and complaints in own home

The process of the second step if the grievance is not resolved the employee has to contact the human resources employee relations representative. The form given to the employee is marked with questions such as: where did the incident occur, facts and exact information, and a suggested resolution. This step goes with putting the focus on interests and keeping it

➢ The company should perform periodic performance evaluation on their current employees. It should also update the job description and duties for all the mangers, where they should look for red flag and follow up on customer complaints, particularly if there are significant number of complaints being submitted towards certain employee.