Anything But Ordinary Objectives

Consistent, high-quality customer service is essential to the sustainability of the company; something that is only possible to deliver through engaged, motivated and properly-trained employees. Certainly stakeholders agree, as labour relations and employee engagement rank highly among the issues they consider of greatest materiality.

Your answer all the customers questions and concerns in a very tactful manner. You also keep your vehicle clean and organized.

This is a statement of how you envision customer services being delivered in the future

The purpose of this report is to analyse the customer service system employed at West Dealership of Melbourne Car World. It should be noted that performance management has not been carried out so far this financial year which has no doubt prompted, at least in part, this investigation and the following report. The first quarter data of the 2012 financial and all data available pertaining to customer service operations will be considered.

The establishment of all objectives should be created using the S.M.A.R.T. philosophy. What do we mean by S.M.A.R.T. objective? S.M.A.R.T. is an acronym that is used to guide the development of measurable goals. Once a project is planned, consider on developing several goals that will enable it to be successful. A goal might be to hold a weekly project meeting with the key members of a team and a continuous programme throughout the project. The acronym SMART has several slightly different variations, which can be used to provide a more comprehensive definition of goal setting.

“What is so hard about working at a rental car place? All you do is sit, smile and rent cars”, says the person who has never worked at a rental car place. Every aspect of working for a rental agency is challenging and demanding. You see a car rental agent is not just a car rental agent, we are magicians, therapists, punching bags, actors, track stars and maids. All the aforementioned descriptions are just my interpretation of who I am to my customers. To upper management and corporate I am an administrative manager, accountant, business analyst, and salesperson. This job isn’t for the faint hearted due to the amount of pressure and stress put on location managers by customers and corporate.

1a. The primary strategic objective as outlined in the Directive for Commander-in-Chief Allied Expeditionary Force is to cut off the Axis supplies to Africa by means of the Mediterranean ports. The ports currently under Axis control include Algiers, Oran, Tunis, Bone, Philippville and Casablanca. These ports are currently held by French troops, who although under Axis control are considered friendly to the Allies.

For many customers, the process of renting a vehicle is not necessarily a positive occurrence to look forward to. Enterprise focuses on interpersonal customer interaction in order to ensure the service encounter is executed as efficiently as possible. This approach acknowledges that the actual measurement of satisfaction with the rental will be from the product rented, but aims to set up for this satisfaction as much as possible. For the majority of customers, this process begins before entering the establishment. Following the creation of a reservation for a rental vehicle, employees from Enterprise contact the customer via phone call to go over the rental process and offer a complimentary ride to the office. Not only does this expedite

For services businesses that deliver highly specialized knowledge and expertise to customers, their ability to set reasonable and realistic expectations and then deliver exceptional experiences is critical to their long-term growth. The essence of customer management in services businesses including each area of the heating, ventilation and air conditioning (HVAC) industry is predicated on this concept of customer management. Concentrating on setting realistic expectations then delivering excellent experiences is the essence of excellence in customer management. Creating expectations and delivering remarkable experiences for customers in service industries gets quickly beyond technical ability to the innate sense of what really matters to customers and addressing those issues clearly, candidly and honestly (Ang, Buttle, 2009). The bottom line is that by continually delivering exceptional customer service experiences based on realistic expectations builds trust and reinforces a reputation of excellence in customer service. Trust is the new currency and it is earned and kept with the ability to understand not just the stated and explicit needs of a customer, but also understanding the nuances and unmet needs they have as well (Ballantyne, 2005). Business that can ascertain these implicit needs are exceptionally more successful than others as they earn trust much faster than competitors.

Customer Service: The customers will be impressed with the level of attention that they receive.

I have learned so many things about customer services and how to reach customer satisfaction when I worked as a sales person at the hotel.

As far as objectives are concerned in carrying out a research, there are usually two types of objectives. There is the business objective and there is also the research objective. The business objective is normally the overall strategic goal of an organization. It is the main reason why a business is to be in existence. For this case the main business objective is to make profit for the business as well as ensure sustainability of the products. Moreover, the firm also intends to make more profit through ensuring that they provide the best quality of products possible. The business also has an objective of ensuring that it comes up with the best marketing strategy to make sure that they attract as many customers as possible

-Use experience and knowledge to offer the right products and services to meet the customer’s needs.

But great customer service doesn’t come from nowhere, it doesn’t just happen, like flicking a switch. It comes from your culture; it comes from your Brand Values.

The high level of services to customers has resulted in spectacular growth and the motto – still used in their business today that is ‘The House for Top Service’.