All conference notes, agenda and minutes are due to me via email on the 15th of the month following the conference or group meeting. Monthly Conferences with APCWs: Diane according to your 2018 Objectives you will be required to perform the below task. • Communicates with subordinate staff regarding work performance on a regular basis. • Completes individual conferences with accompanying documentation (including additional conferences with probationary employees) and provides written and/or verbal feedback to all employees regarding job performance. (Please try to give conference notes to your staff within 72 business hours of having the conference) • Takes necessary action when staff’s performance indicates need for improvement after …show more content…
o Roger Andrews on 04/02/2018 o Burt Ramsey AP interview on 04/10/2018 o Pedera Douson on 04/13/2018 o Gloria Monahan on 04/16/2018 o Sherri Richardson with Linda Clemons on 04/25/2018. o Jack Weber on 04/27/2018 Quality Assurance Calls: Conducts quality assurance telephone calls at least quarterly to customers and others with whom APCW has visited to ensure appropriate behavior and case actions, and provides feedback to APCW. Currently you have a 100% performance rate in this area. o Diane your first report will be due April 15, 2018. I have added the fillable document above if you need it. Diane I received QA forms from you on February 8, 2018 for the below calls. • QA call on 01/10/2018 • QA call on 01/12/2018 • QA call on 01/17/2018 Diane I received QA forms from you on March 4, 2018 for the below calls. • QA call on 02/21/2018 • QA call on 02/26/2018 • Security Mentor Trainings: The requirement is that these be completed within 72 business hours of receiving the …show more content…
Diane the below trainings will need to be completed by you and your staff by June 30, 2018. Required Annual Online Training • Continuity of Operations • Adult Abuse • Fixed Assets • HIPAA • Sexual Harassment • Time Coding- (Audio Required) Other Department Online Training • Customer Service • Dementia • DSDS Missouri Community Options and Resources • Effective Client Interactions • Home and Community Based Services • Active Shooter Training Video (.mp4 - Running time: 6 min.) Diane’s Required On-Line Trainings: o Diane you have completed all of the required On-Line trainings for 2018. I also encourage you to view all of the ENGAGE videos and the Active Shooter Training videos if you have not done so yet. o Diane you reported with your conference notes that you and your team completed the Engage Video and Active Shooter video. Diane you reviewed the Engage Videos on the following dates: 02/08/2018, (2) on 02/23/2018, 02/15/2018, 02/26/2018, 02/14/2018, 02/16/2018, 03/18/2018, 02/247/2018, 03/30/2018, (3) on 02/28/2018, (2) on 03/22/2018,(2) on 04/03/2018, 04/10/2018, 04/30/2018, 05/04/2018 Active Shooter Video:
Will you please provide me with the status on Mary Ann Nowland 2016 Evaluation which was due in November. We initiated this request a month ago and Mary Ann Nowland is still waiting. We do understand that everyone is busy, however, 7 months should be ample amount of time to get this task done.
The goal is to reinforce the use of the existing training tools. During the initial competition, all units are Mystery Shopped 10 times per month for two months. Additionally, a live Call Center is used to call every unit 6 times per month for two months. During this call, the person who answers must complete a 5 question quiz on proper standards.
Synetta you had a total of 230 hotlines for fiscal year 2016 with 35 being duplicate hotlines. She had a 95% 60 day closing rate on hotlines which were not in an extension code. Synetta had a 92.9% time frame and exception rate. Synetta has done a very good job as it relates to quality of work. She needs to work on entering her collateral contacts in the involve Person Section and
Research has been completed for Julia Medina. The electronic application submitted is unable to be reviewed to verify the original provider listed and a provider change is unable to be processed by the Producer Help Desk. The member may contact Member Services at 800-393-0993 for assistance with the provider update.
Please email Nan with the dates she can come speak at your next group meeting. Please cc Anjail when sending this information.
You requested some samples of the forms we use now out on site. Here are copies of the main forms I think
I wanted to confirm if my application was successfully received. I am still very excited by the opportunity and would gladly complete any further steps in the application process.
Please let the Client Relations Team know if we can be of any further assistance. Have a great day!
SDO manager will update the information tab on a weekly basis. Always check ADVANCE to make sure a prospect has not given within the week before you call. This would change your plans.
Please feel free to email or call (504-539-0632) if you have any questions or concerns.
During Q1Stephen Hand lead the Training and Development team in outlining employee development activities for the 2016 calendar year. This schedule was published to the Training and Development SharePoint calendar and includes seventy-seven (77) training sessions and 114 days of development during the year. This calendar includes the execution of existing course content under the Six Pillar program, as well as refresher training for Operational Excellence, Arbinger, and Situational Leadership II.
On August 29, 2014, we responded to the Audit Team, Atlanta National Processing Center by submitting the requested information above and by providing additional new information where appropriate. The PERM Audit response submitted is highly detailed and concisely provided all of the required information raised by DOL.
Company follows a training policy to have seven days of training every year is mandatory for all employees, even this chairman and the directors.
Little did I know I would really need this document in the next weeks to come. After about 2-3 weeks my friend Josh contacted me saying that he still had not
At 5:00 p.m. this evening, I stopped by to ask Sue for an update on the tasks that