Apologetic Workers

Satisfied customers can be the best advocates, which is why customers’ needs should be satisfied every time.

Benlow points out, "being a customer means being driven by simple and personal desires… and ultimately demanding that those desires be met" (141). When being a customer you are always right, the process will be shifted for your individual desire, you use the quickest/easiest route, and you are encouraged to be passive. When being passive, "we pay for someone else's work,

As a customer service employee you must have these understandings to make it professional; strong communication and problem solving skills. Those my friend are the key factor to be successful. Situations involve so many different challenges in very job. Just be ready to hit them head on and focus on the facts.

What are the standards of selling a service or product so the customer will not get furious? If we tried out best but they are still unsatisfied, what kind of response should we give? In this case “July at the Multiplex”, the plaintiff, Tommy, was not satisfied with the service that was provided with Royal 16 Theater. He demanded the money that he paid be returned. The theater owner, Mr. Plex

I try to give customers the service that I would like to recieve. So I try to be empathetic, to be reliable and honest as well. I think truth is really necessary because customers will believe the company if they recieve reliable service.

In working in the work force I have come up close and personal with situations with customers that need to be resolved in a professional way. Situations with customers handled properly and resolved hastily leads customers with a good feeling ;so that they will continue to come to your area of business. For example, when I was working at Hobby Lobby I became upon a very distraught and upset customer. The Customer wanted to make a return on merchandise but was missing her receipt. The customer began to yell at me and said that she just wanted to easily make the return and go on with their day. The person was unhappy because the product did work the way she expected it to for her project. I looked at the merchandise and it was worth more than twenty dollars meaning without the receipt the customer had only two options. One was exchange the product for a product that wasn’t defective like this one, or I could give the person store credit.

Listen fully to what the customer is saying. Try to gather all the facts about the complaint and write them down. Ask questions and summarise what that are saying.

Kendall Jones, a leading Quality Testing and Release Manager in Raleigh fully understands that dealing with customer complaints can be difficult. There are very few people who actually enjoy dealing with upset or irate customers, but it occasionally happens in every industry. Jones says that handling customer complaints effectively is important to the long term health of any business. When a customer feels that their complaint has not been adequately addressed, they are likely to take their business elsewhere. Also, these unhappy customers are going to tell just about everyone they come across about the below par service they received from your company.

Businesses only have a limited amount of funds to their disposal. They must never waste any on customers who complain and are never satisfied. Jayson DeMers states, You only have so much time, money, and energy to dedicate to customer service, or to your business, and an unreasonable customer or client can quickly eat away at the majority of it.” Franchises only have so much to give before their well is empty. When it goes empty, companies depend upon satisfying customers to replenish what's been lost. Furthermore, it's essential that companies direct their attention towards consumers that make purchases. Dissatisfied customers will do the opposite. They'll go thru the hassle of bickering to the employees about the product they bought. Criticize

I guess you can say the expectation is clearly different from our two different point of views. My expectation from my ex-customers was a real generous thank you for giving them not just my undivided attention, but from also giving them the customer service that they needed. Or an apology about their kid(s) screaming their heads off while trying to climb over the

Customers want to be treated in a friendly manner with honest, straightforward information and responses. They appreciate a customer service representative who is willing to admit mistakes and work to correct them. Customers who believe they have been misled stop doing business with the company. These ‘critical incidents’ are experiences that make the customer walk away and never return. They don’t complain, they just leave and share the negative service experience with others. The bad news spreads, leading the organisation to lose more customers and deterring prospective customers. Critical incidents can include broken promises that annoy and anger customers. Customers expect to be informed if a promise cannot be fulfilled. Finally, customers expect understanding and empathy from a customer service representative who is willing to see things from their point of view, especially when there is a problem.

PATIENCE: When dealing with customers on a daily basis, employees sure to stay patience when customer come to them confused and frustrated, but also employees have the time to carefully listen to customers need. They have a way calming the customers down and decrease the frustration, either on the phone or in person, and they need something. They pretend it’s them on their shoes. They always have to end the problem with solutions by asking. What would customer want to happen? What would make the customer happy? What would make the customer satisfied? Before they hang up the phone or say good bye in person.

Customer service is just a piece of the customer experience equation, although an important piece. In my experience, good customer service is always being positive and willing to assist your customers to the best of your ability. If you have an unhappy or upset customer it’s your job to find out why they feel this way and use that information to improve on your service, or your product. Without good customer service there is no great customer experience.

My guidelines for handling unhappy customers will be, use sensitivity to handle them. Allow them to vent their feelings. Make them comfortable to express their feelings. The “cheat sheet” for employee reference is as follows:

Complaints also tell you that the customer still wants to do business with you —Most customers don’t complain — they just take their business elsewhere, because they’ve given up hope of getting what they need from you.