Application Domain: Bolt Express

provide an automated, customer-accessible ordering system (which allows customer to track products ordered in transit),

For over two centuries, people relied on the United States Postal Service (USPS) as a way to receive their letter and packages from people around the country. It is their only way where a person can obtain a parcel when there are no technologies to assist them. Nowadays, in the modern world, there are different kinds of ways where one can receive a package or a letter, from an email or other companies. This results in the USPS decreasing its values. In order for the USPS to keep up with the fast-paced society, it should consider changing their ways of working.

Huffman Trucking plans to track the vehicles with tracking devices. The tracking devices enables the organization to measure, analyze freight delivery, and performances. The tracking device ensures accurate delivery time, and tracking shipments on the way. The database at Huffman Trucking will allow capturing, and maintaining the information at its four locations. The database will also support the workers by providing the ability to track the trucks like when a truck requires maintenance work. The database can also capture the information generated from tracking devices and can help drivers to complete tasks on time. Huffman Trucking can make use of distance information and distribution schedule to guarantee the shipments. The trucks can have scheduled maintenance and can avoid problems due to non-maintenance. The database will help in maintaining records, inventory information, and vendor related ordering at appropriate time. Huffman Trucking plans to develop an information system, and database that suffice the requirements.

Target Corporation enhance its information warehouses with latest big data that is technologically sophisticated to crunch large data using complex algorithms and provide vital output data for a daily operation as well as strengthen its capabilities over its rival which is a competitive advantage and speed up worker productivity. A quality tracking tool provided by information system tracks each package, parts ensuring the goods meet the quality standard.

If there is a delay with the delivery of a parcel, it is difficult to track it without the help of a computer network providing real-time information. As the company expands, the volume of paperwork will increase, and the current system will not be able to cope.

Delivery to a customer is a key component to retail business, whether online or in a store. Measuring delivery cost efficiency, the total cost of delivery from the stock(s) to the customers’ homes or to the desired store for pick-up is evaluated. The delivery cost is the key measurement for this metric. The

Heathcote, P. M., Heathcote, P. M., & Ngowi, B. (2002). Successful ICT projects in Access. Ipswich: Payne-Gallway.

By 1976, at a volume of 1,300 packages per day, FedEx’s Courier Pack service was only fulfilling one tenth of a percent of the “emergency rush” market, which totaled 870,000 packages delivered per day. By comparison, at 13,400 deliveries per day, the company’s Priority One “emergency rush” service accounted for one percent of the total market. Clearly both services have potential to gain more share of the rush delivery market, but the Courier Pack’s untapped potential is nearly limitless. Surely, the remaining 98 percent or so of customers using competing services for emergency rush delivery, including Emery Air Freight and USPS Express Service, are not familiar with Fed Ex’s less expensive, and more consistent Courier Pack service, and would switch brands with heightened awareness gained through careful marketing.

The evolution of the express mail industry had become a quick on-time shipping and delivery of packages. The service had become effective, reliable, and prompt, which most of the top companies could deliver on these guaranteed promises 96-99% of the time. But, delivery services were only a portion of the services being offered to their customers. Carriers had mastered information management that they shared with their customers. Customers were now able to fill out labels, track the route of their package, and assisted in billing using both via carrier provided software or the Internet.

This can be done at a fraction of what it would cost the businesses to build their own systems and infrastructure. This system provides businesses with a network of distribution centers, warehouses, inventory management, and customer call centers so they can take orders on their web sites.

This paper presents a brief history of DHL, its formation in 1969, and its rapid growth in the international courier market. The paper then looks at the history of couriers, express and parcel delivery services, the current status of the company, and future opportunities and challenges for the industry and the company.

Trends and opportunities of the parcel service industry include globalization, e-commerce, and supply-chain management. Internet logistics was FedEx and UPS’s fastest growing business. The internet enabled customers to link directly to retailers and their manufacturers. In 2001, parcel carriers served almost all of the online market. They were able to provide information on packages to customers through tracking systems on the web. This allowed customers to plan ahead and decrease delays in deliveries. It also allowed for faster transactions and lower communication costs. Parcel companies created partnerships with large Internet retailers. These partnerships allowed parcel service companies to expand its overall delivery volume. Parcel companies improved tracking by implementing several technological innovations. These included “laser scanners and bar codes, state of the art software programs, satellite and cell phone communication equipment, electronic information interchanges, and the Internet.”

XYZ Express Kota Bharu already realizes that tracking, verifying, identifying process must be handling in smart way. The shipment status is critical information that XYZ Express Kota Bharu branch customers eager to know anytime. Most of the customer that used courier service expected the operator to deliver their shipment on time and in good condition. As announced through XYZ Express official website on 2013, SMARTSHIP® and SMATRAK® system could be improve existing system of information sharing system practice in operation process. Anyhow,

Sakata Warehouse, Inc is a logistics service provider in Japan. They provide a logistics service to their customer that including inventory control, transportation and delivery. Among the services they provided, the “Transportation and Delivery” service would select a suitable transportation and delivery method to customer. In order to tackle the delivery problem, this company using logistics information system worked with the Transaction Management System and Inspection System Linked Invoice. The company provided a system called “standard invoice EIAJ” by “inspection system linked invoice” in order to synchronize the delivery note. It can enhance delivery management. Sakata Warehouse, Inc will manage the information using the customer’s delivery order number for the completed delivery.

There are a number of worthwhile improvements in the fourth edition. We have included many more references and examples from general business and other literature because of the impact of logistics on a variety of business processes. This edition covers the academic and trade literature in the area of logistics extensively, and includes the most up-to-date information and examples. Readers will notice the significant number of citations from the year 2000. We have retained those elements that are "timeless" and those that made the previous editions successful.