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Application Of A Chinese Culture

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My organization has decided to outsource customer service to the Country of China as part of the company’s decision to cut back on operational costs. I have been selected to travel to China to train the new employees about operational procedures. I understand as an American my cultural values differ from that of Chinese culture, and I do not want to give a bad first impression by inadvertently offending the employees and the management of the Chinese-based office. If I am going to be successful in my mission, I understand that I am going to have to study and know how to implement Chinese culture prior to my trip. There are several factors I must understand before going to China:

1. The significance of Guanxi.
Guanxi actually means ‘courting’, and is a gadget of social networks and influential relationships that facilitate commercial enterprise and different dealings. When one has successfully built guanxi with some other, he can be quick to do a favor and act on another’s behalf. Crucially, this is arrangement is give and take, meaning that both parties can assume such favors. This frequently-misunderstood concept is vital in Chinese business tradition, and evidently it takes time for the parties construct guanxi. Now not surprisingly, the procedure for Chinese enterprise people to believe a foreigner and broaden guanxi can frequently take up to at least one-2 years.

2. The significance of Mianzi (face).
In Chinese language commercial enterprise way of life, it’s far

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