Application Of Fice Manager

923 Words Jan 24th, 2016 4 Pages
Scenario Our Palm Beach Gardens medical office introduced a new patient check in procedure by using kiosks. My role was to communicate with vendors, suppliers, EMR software technicians, installation contractors, physician and practice owner, staff and patients about the purchase, installation and training with the new kiosk check in process. This sophisticated technological check in process is user friendly and reduces the check in time significantly. The kiosk allows the patients to check in for their appointments, verify their demographics, verify their insurance information, and sign off on five office documents. Patients will also be able to activate their patient portal access, edit and update their demographic and insurance information as well as update copies of their insurance cards all on the kiosk.
Challenge
As the office manager, I was responsible for the success of this new technological check in process. Communicating effectively was imperative to successfully coordinate the purchase, installation and training of the kiosks. One of the challenges that I faced with the kiosk purchases was the lack of customer support. The entire transaction was handled online, which limited the visual design and feel of the kiosks. I could not get a good sense of how sturdy or intrusive the actual product would look in the office. After much searching, I located a customer service telephone number and promptly made my inquiries. I noticed quickly that the customer service…
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