Applying the Lean Quality Theory in the Modern Organizational Environment

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Part 1 Lean Quality Theory and Quality Theory In the modern organizational environment, sometimes issues are so complex that a small change in design, manufacturing, or control can impact the organization dramatically. Lean quality theory, sometimes called "flexible" theory or "flexible" manufacturing, attempts to improve quality, customer service, and cost savings by taking all parts of the process, using them interdependently, and then combined for the best results. It uses highly trained (to the nth level) employees at every step of the process, incorporates the most modern and efficient uses of technology, and requires a clear change in organization systems and culture that focus on employee participation and accountability and a robust effort to focus upon the customer. The process is continually evolving, and employees and management alike are trained to attack waste and inefficiency; there is always room for improvement. Quality theory is more generic it uses theory as a process management improvement method that works to improve the quality or service of the product. It is a methodology that tends to operate on a variety of levels, depending on that theory. Six Sigma, for instance, is problem focused and focuses on reducing variation; the Theory of Constraints tries to manage constraints at each step of the process; while lean thinking is flow focused and focuses on removing waste (Daft, 2008, 262-5; Nave, 2002). Part 2 Development of Lean Quality Theory Lean
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