205KM Management and Organizational Behaviour
Report 1
Title: Approaches to Management and Organizational Behaviour:
Pizza Hut and McDonald’s (Fill in the Name of Company A) (Fill in the Name of Company B)
Student Name: HSU Ka Syn Syrus Student ID: 51878875 Tutorial Group: 2
Table of Contents Page Num 1. Objectives | 9 | 2. Business Background | 9 | 3. Organization Structure and Design 3.1 Organization Structure of Company A3.2 Organization Structure of Company B3.3 Compare the Similarities and Differences of Organization Structure between Company A & B | 10101214 | 4. Approaches to Management & Organizational
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3 Organization Structure and Design
4.1 Organization Structure of Pizza Hut
Figure1. Hierarchy Division of Pizza Hut:
Supervisor: A supervisor is a team leader in a position of trust in business. He / She always are an assistant to Manager. They have possession of part of the manager power, such as the allocation of the daily workflow, and void order of power.
Restaurant General Manager: Restaurant General Manager is responsible for all problem of the restaurant. Not just manage all employees, but also they need to manage restaurant facilitates and service quality etc. In addition, they need to set daily sales target to fulfill organization goal.
Operations Manager: They responsible for ensure that business needs to use as few resources as possible to meet customer requirements efficiently and effectively. Moreover, they need to establish operation policy to all operations department staff, included all restaurants manager.
Chief executive officer: is the highest-ranking corporate officer (executive) or administrator in charge of total management of an organization. An individual appointed as a CEO of a corporation, company, organization, or agency typically reports to the board of directors. At present, Hong Kong Pizza Hut chief executive officer is Henry Yip.
Figure2. Functional Division of Pizza Hut:
Finance department: Finance department is often simply defined as money management or
If a restaurant is inside of a hotel, then the food and beverage division is overseen by the general manager of the hotel. In this scenario the person that runs the food and beverage division is referred to as the director of food and beverage. In this case, the director reports to the general manager of the hotel. However, if there is a free standing restaurant, bar, or lounge; there is a general manager who is responsible for the entire operations of that establishment. If the restaurant, bar, or lounge is a freestanding establishment, the owner will sometimes double as the general manager and do the job on their own without hiring someone. Sometimes owners will hire an individual to fill the job as General Manager, especially if they have invested in a restaurant and do not have any experience in how to run it properly.
Kadushin describes a supervisor as someone "to whom authority is delegated to direct, coordinate, enhance, and evaluate on-the-job performance of the supervisees for whose work he/she is held accountable. In implementing this responsibility, the supervisor performs administrative, educational, and supportive functions in interaction with the supervisee in the context of a positive relationship" (Powell, 1993).
Managing a restaurant is tiring work that demands a lot of physical energy. Restaurant managers must be able to spend long periods of time on their feet while maintaining an upbeat, personable attitude.
The Chief Executive Officer is the senior manager who is responsible for overseeing the activities of an entire company. The CEO usually also holds a position on the board of directors, or also holds the title of president. All CEO's of publicly traded companies have a base salary of at least one million dollars. Plus they receive bonuses for their performance each year. A CEO flourishes when the company is doing well and should take a hit when the company is going down hill. These CEO's hold a large portion of the stock and that is why we have started seeing corporate scandals come about after the market has gone down. Employees of these companies receive stock options that are either put toward their retirement plan or taken from their salary (Swedberg). Corporate scandals have started to occur because of public companies and their greed for more capital by deceit and conflicts of interest.
in Navigating Human Service Organizations, “A supervisor is person assigned responsibility to carry out the supervision functions with authority to do so prescribed by the agency” (Furman & Gibelman, 2013, p. 94). Supervisors should possess relevant skills in order to motivate employees while fulfilling the agencies mission.
A CEO (Chief Executive Officer) signifies the superior ranking individual into any organization or further institutions, eventually accountable for making the administrative decisions. (Rouse)
A chief executive officer (CEO) is the head of the company that ultimately finalizes all decisions for a company. He or she is in charge of every decision that is made. The CEO only reports to one body, which is the board of directors (BOD). The TJX companies CEO is Ernie Herrman. The TJX Companies trace back to 1919 when they were Marmaxx, and now they have 3600 hundred store in 9 different countries on 3 different continents. They have stores by different names, the ones that are located in the USA are: Marshalls, TJMaxx, Home Goods, and Sierra Trading Post. This is a discount retail company that buys their product from other brand, designers, stores, or manufacturers in bulk or out of season merchandise. Their company is growing every day. They opened the Home Goods and Sierra Trading Post, which is based online, stores only a few years back and that is when the company name switched from Marmaxx to TJX Companies.
Chief executive develops strategies and help in the decision making process for their corporations. They also promote overall growth of the corporations. This
- CEO or President is the highest-ranking officer in the organization and is usually a member of its board of directors.
So what does a food service manager do? In short, they manage the entire restaurant. Typical obligations include employee management, food/supply procurement, equipment inspection, financial record keeping, and complaint address. Other duties including overseeing food preparation, scheduling, and establishing personnel and customer service standards also fall on a food service manager. To fulfill all these jobs, most food service managers work long shifts for 40 hours a week or more, usually at a fine-dining restaurants or fast food establishments. Although they
The Chief Operations Officer (COO) and the Chief Executive Officer (CEO) are the responsible individuals, which must make the appropriate decisions in order to protect the company’s wealth. As the COO, responsibilities include supervision of the three different product lines that
Running a restaurant can be one of the most stressful jobs as well as the most fun and rewarding jobs. If the manager is a good leader with excellent leadership skills and has great followers the restaurant will be rewarded. If not the restaurant will plummet in sales and no one will be pleased. While developing a business. staff is important to running a successful restaurant, it is also essential that management focus on its public relations as well as its sales and marketing strategies.
Operations management is generally described as the planning, arrangement, and control of activities that change raw materials or an organization's input into finished products and services. The overall activities covered by operations management include the creation, development, manufacture, and distribution of products. The concept also relates to various activities such as inventory control, controlling purchases, quality control, logistics, storage, and evaluation ("Operations Management in McDonalds", n.d.). Since operations management covers the entire operations in an organization, it mainly focuses on the efficiency and effectiveness of the firm's processes.
3.1 Organization Structure of Company A3.2 Organization Structure of Company B3.3 Compare the Similarities and Differences of Organization Structure between Company A & B
What should a company do when its core product is considered “unhealthy” or even “harmful” by the public? Is it even possible for such a company survive and thrive; or will it have to shut down its business? McDonald’s fast food has for a long time been considered unhealthy by the public. In recent years, the health conscious trends have become increasingly popular. Moreover, many scientific studies and findings have surfaced and successfully confirmed that children’s increasing intake of fast food, which often contains high sodium content, sugars, saturated fats, and calories, for a long period of time would lead to childhood obesity. Moreover, obese children have a much higher risk of many health