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Army And Air Force Exchange Services: A Case Study

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This paper discusses public relations of the Army and Air Force Exchange Services (AAFES) located at Fort Campbell, Kentucky. The Post Exchange (PX) stores are generally located on military bases and wherever US military personnel are stationed. AAFES sells products to military families, civil service employees, government contractors, and retired military personnel. The paper discusses the arena of their public relations endeavors. In this paper, I will discuss some of those public relations areas in grave detail, which links to the company’s structure and its consumers. This paper is organized as follows: In the first section, I will give a brief introduction to the history of company known as AAFES. In the second section, I will analyze …show more content…

Fort Campbell is the primary home to the 101st Airborne Division. As one of the largest military installations in the world, Fort Campbell houses one of the largest modern base exchanges on the U.S continent. Unlike other business corporations, the Exchange gives a percentage of its earnings to all branches of service for Morale, Welfare and Recreational programs. This include bowling alleys, movie theaters, and day care facilities that you find on all military installations. AAFES is not a part of the military nor are they recognized as a military organization. However, AAFES is a part of the Department of Defense, and they are a non-appropriated funded government entity. What this ultimately means is that they receive part of their budget from the U.S. government. The rest of the budget they operate on, comes from their sales of goods and services. Like all business corporations, they have a public affairs team that handles certain aspects of the day to day operations. Let’s look closer at some specific areas that the public affairs office handles at Fort Campbell …show more content…

Fort Campbell’s AAFES public affair team announced back in 2008 that they had expanded its mobile marketing effort. Since 2008, AAFES has been sending money saving offers to military shoppers’ mobile phones through an exclusive partnership with Cross Link Media, which is a provider of interactive mobile solutions. The AAFES Mobile Marketing program was a huge success yielding profits of up to $100,000 dollars just here at Fort Campbell alone. This is directly attributed to the mobile marketing communications efforts by the public affairs team. It also allowed AAFES to dive into the world of consumer generated media. By AAFES partnering with Cross Link Media, it ultimately delivers mobile campaigns through using existing relationships with wireless carriers that military personnel are prone to using. By using Cross Link Media, AAFES was able to negotiate the clutter of advertising and basically established a more personal relationship with the

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