Arnold Palmer Hospital Case Study

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Background - The Arnold Palmer Hospital is 1 158-bed paediatric hospital located in Orlando, Florida; part of the Arnold Palmer Medical Foundation and rated as one of the nation's Top paediatric hospitals by U.S. News and World Report. It is the only hospital in all of central Florida with an emergency/trauma center dedicated specifically to paediatric patients. It opened in 1989, and in 2006 became a children's hospital focused solely on Process # Process Issue 1 Entrance Check In 2 Baby Born in route or birth immanent Taken directly to bed, registered there, move to 8th for to labor and delivery, if no complications move to step 6. 3 Baby not yet born Mother is either pregistered or goes to office on Floor 1 4 Evaluation Mother taken to 8th floor (Labor and Delivery Triage); may move to L&D on floor 2 or go to step 5 5 Not ready to deliver Either sent home or asked to walk around grounds to encourage contractions; then resent to Triage 6 Birth If no complications, 2 hours later M/B xfer to floors 3,4 or 5 to MB unit for 40-44 hours 7 Complications Operating Room or ICU; when stable to MB unit; baby may go to either 8 Discharge When ready, both may be discharged or transferred; baby may stay if complications arise speciality and subspecialty healthcare for children (Hospital Web Site, 2011). Flow Chart Analysis- The hospital consistently uses a flow chart tool to examine and re-examine ways to improve processes. The current process is below:

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