Arroyo Fresco Community Health Center Applied For The Baldrige Program

1. Six Sigma is a management philosophy that sets objectives, collects data and analyzes results as a way to remove wasted expenses from its processes and help reduce the number of defective products produced. Six Sigma uses quality measures to strive for near perfection by eliminating errors and variables.

The driving factors for a success or failure of implementing Six Sigma is largely dependent on the inputs set forth at the conception and duration of the integration. This whitepaper will compare and contrast these critical inputs for a successful deployment. In order to accomplish this five various companies: GE Electric, W.R. Grace, Royal Chemicals, Diversified Paper and Lemforder. Some of these organizations had very successful results while others failed to reach their full potential. What is clear is the similarities of those that succeed and those that failed.

This paper will evaluate the leadership of Paula Wilson, President and Chief Executive Officer (CEO) of Valley Community Healthcare (VCH, formerly Valley Community Clinic). Established in North Hollywood in 1970, VCH’s mission is “to provide culturally sensitive, high quality primary care and integrated health services to those in need, regardless of their ability to pay” (Valley Community Healthcare [VCH], 2014). Its services include primary care, including preventive services and screening and treatment for chronic conditions; women’s health care and family planning; prenatal services; pediatrics; teen health care and health education; optometry; dental services; HIV testing, treatment, and case management; behavioral health

Patton Fuller Community Hospital (PFCH) has been a not for profit healthcare facility since 1975 with a focus on providing the highest quality of healthcare. PFCH specializes in the following services; emergency medical care, specialized surgical procedures, baby delivery and prenatal care, physical therapy, and has a well-established radiology department. Being one of the primary healthcare facilities in their area, PFCH has raised the bar by providing a diverse selection of health programs that support the local community. This paper will review the current business systems in place, suggest improvements and provide how those changes could overall improve PFCH, both internally and externally.

I have chosen to analyze an organization that has helped millions of individuals in Utah and Idaho with their healthcare needs, Intermountain Healthcare, (IHC). For the specific purposes of this paper I will be representing the homecare department of IHC, located in Ogden, Utah. The individual I have selected to analyze is the branch manager who is over the Ogden branch. I have selected this organization and leader as I had the opportunity to work for this company for over 3 years. I have a high level of insight and personal experience that I can bring to this paper which I feel is very advantageous. I hope to learn how to improve the organizational performance of this branch by analyzing previous management and leadership methods.

Some people feel free healthcare is driving the US into a depression. How can we call ourselves the greatest nation in the world when we can take care of our seniors and our poor. The Organization was started to assist low-income people with healthcare. Services provided, pediatrics, adult medicine, OB GYN, Eye clinic and podiatry. In order for these companies to function, there should be proper planning, organizing, leadership, staffing and controlling.

The Malcolm Baldrige National Quality Award is the highest level of national recognition for performance excellence that United States organization can receive. Being that an organization has received the highest level of recognition that can be reached. When a patient is aware of that, they would continue being a client to the facility. People want the best quality of service that one can receive. Therefore, a facility that is a recipient of such award customer base is going to rise. A study between Baldrige hospitals and Non-Baldrige hospitals was done and showed a significant difference. A Baldrige hospital Patient Safety Index was 58.230 versus Non-Baldrige hospital was only 50.010. The severity-adjusted average length of stay was 59.280

It has not been easy for Baylor Scott & White Healthcare to travel this journey, as it had to align its policies to the national health care priorities and embrace a slogan STEEP to provide quality healthcare to its clients. The organization bears a high quality strategy that is well spelt out in its vision and mission. The organization has worked to ensure that all the stakeholders make quality healthcare a priority. In other words, the organization has worked hard to link performance management incentives to clinical indicators and in the end create a multidisciplinary healthcare improvement operations team that can function across all

The Baldrige Performance Excellence Program is a current model using certain criteria for purposes of improving quality and risk management. Health care organizations and risk managers around the country utilize this model to boost safety processes and outcomes. At the other end, a final goal is sought to reduce cost and get positive results for the organization. Criteria within the Baldrige model focuses on the successful operation of health care organizations that corroborate between units and departments, including leadership and performance, while also considering Joint Commission accreditation, Magnet status, and the Institute for Healthcare Improvement initiatives (The National Institute of Standards and Technology, 2014). The goal of the Baldrige model is to lead all components of the organization to be unified and productive as a whole, manage change, and examine and analyze data in order to be competitive and successful in the healthcare market.

A Organizational Overview should be completed to know the basis of what is going on in the organization. The strengths and weakness of an organization can be understood by diong an organization overview. The Baldrige Criteria is the best way to asses the organization and give an overview of that organization. Baldrige Criteria is a tool that is used all over the country to advance homeland security. Baldrige Criteria measure their organization’s performance excellence against this national quality standard of performance criteria. The Baldrige Criteria breaks the questions down into simple question, and easy to understand questions.These questions are asked to all employees at different levels. All question should be reviewed in order to

Healthcare providers are being pressured to improve clinical quality at lower prices and achieved the higher standards of care. Healthcare organizations are challenged to maintain high performance services. The essential structural elements to have high performance organizations are management, leadership, human capital and group

Breyfogle III, F.W., Cupello, J.M. and Meadows, B. (2001), “Managing Six Sigma”, John Wiley and Sons, New York.

The seven important criteria that make up the Baldrige criteria is the leadership, strategic planning, customer focus, measurement, analysis and knowledge management, workforce focus, process management and the results. Firstly, the leadership is the tool used to analyze how the senior executives sustain, escort and guide the organization or businesses in the management levels and address some organization legal, ethical, corporate social responsibility and governance. The seven important criteria that make up the Baldrige criteria is the leadership, strategic planning, customer focus, measurement, analysis and knowledge management, workforce focus, process management and the results. The leadership is the tool used to analyze how the senior executives sustain, escort and guide the organization or businesses in the management levels and address some organization legal, ethical, corporate social responsibility and governance. Secondly, the strategic planning is the tool used to analyze how the organization on the strategic way or direction and controls and deploys the main action plans. Thirdly, customer focus is the tool used

Looking at the success of Motorola, many companies like Texas Instruments, Allied Signal etc started using Six Sigma methodology to bring organization-wide improvements.

The models are here to help you improve the way your business is and to look at your business from a financial standpoint. The models will help you make the best decision that you can make to better the business. Six Sigma can be used as a guideline to help you reach goals and the Triple Bottom Line can help you think about your finances as what your profit and losses are. The Six Sigma model will there for a better understanding of what your company delivers as far as product, workflow, the employees, and the success of the business. “Six Sigma entail a radical change in the way that an organization does its business (Sony, M., & Naik, S. 2012).”