Aspects Of Operations And Technology Strategy

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Many aspects of operations and technology strategy are very interesting. From theories on how to improve production time to reducing waste to an appropriate level, operations and technology strategies are ever-present in the day to day processes of a business. Many of these aspects of operations management involve manufacturing but can also be applied to the service industry as well. For example, just-in-time is useful in the service industry because it can help a company “increase quality, worker involvement, and worker morale while decreasing inventory levels, lead times, throughput times, defects, and ultimately, costs” (Inman & Mehra, 1991, p. 16). Just-in-time processes can also include a kanban subsystem, which uses visual cues as a…show more content…
Just-in-time services may be harder to justify from an economic perspective than just-in-time manufacturing, but adopting JIT in a service system is crucial if a company wants to compete in a certain marketplace (Mehra & Inman, 1990, p. 54). Mehra and Inman are arguing that not only is it a good idea for a service based company to adopt just-in-time methods, but it is necessary if they want to compete and survive in a market. This is a strong proclamation and with competition growing, firms need to strive to adopt the just-in-time philosophy to continue to succeed in their respective markets. Aradhye and Kallurkar (2014) seem to agree with this sentiment that service-providing companies need to implement just-in-time practices to keep up with the rapidly growing global market just to stay alive (p. 2233). They take some of the core elements of just-in-time manufacturing and apply them to improve waiting times in the service industry. Aradhye and Kallaurkar (2014) found that waiting times can be reduced drastically by applying just-in-time principles to a service industry (p. 2237). Thus, Aradhye and Kallurkar reaffirm the argument for the necessity of using a just-in-time approach in services because if you can decrease waiting times, customers tend to be happier with your service. Waiting time satisfaction also has an influence on the
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