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Assertive Vs Recognitive Conflict Analysis

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The two main conflicts that present themselves in teams are cognitive and assertive. Cognitive conflict focuses on the difference in opinions and assertive conflict refers to emotions being involved when an argument gets personal. Cognitive conflicts is the preferable approach because it improves the teams performance since the members argue based on their different expertise and experiences which results in an agreement based on the most highly beneficial choice. The members take the time to examine, compare and reconcile on the different opinions given by the members. Managers who have been part of these conflicts in teams describe the members as the "best in the business" , "productive", and "open". On the other hand, assertive conflicts decreases team performance since the arguments …show more content…

Teams can use these conflicts to their benefit, by using more information, developing multiple opinions to have a greater variety of choices, establish common goals to make team collaboration easier, incorporate humor which will lighten serious situations, maintaining a balance of power, and lastly to resolve issues without generally coming to an agreement. 2. Functional,product, customer, geographic, and matrix(simple and complex) are the five methods that are usually used to departmentalize work and workers. First off, functional is to separate workers into units of their expertise, and one advantage of it is that it ensures the work being done is efficient due to the high qualified individuals in that unit. A disadvantage would be that these units focus more on doing for their own benefit and not the entire organization. Sometimes these actions may benefit a department but greatly affect another.Secondly, product departmentalization which separates workers into units which specialize in producing products or services. One advantage is that decision making is easier because

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