Assessment Methods in Business Essay

1051 Words 5 Pages
When accessing the performance of an IS, Palmius (2007) cites three types of approach are the most common: economical benefit, usability measurement and measurement of user/customer satisfaction. Economical benefits are linked frequently in return on investments (ROI) and cost-benefit analysis (CBA). Usability measurements regularly refer to interface quality while user/consumer satisfaction indicates quality of service studies. All of these can be indicator of performance in some specific level, but isolated they cannot measure the success of an IS.
Much of the assessment methods are described by the following categories: observation of a system and the interactions of users within it, gathering the opinion of users, experience, interpretation of interactions that occur or prediction of the use that will be made the computer system.
One more thought to be considered before reviewing the models is that a model that does not account, in some way, for economical analysis is already an incomplete model, as financial aspects always play a big role in big systems decisions like these. Very few would absorb a big loss financially to have an excellent system from a technical and user perspective, so it certainly needs to be considered.
Researching through articles and books, the model which is the most cited is Delone and Mclean (D&M) model of IS success. It is often the base for others models versions and variations. The first version of the model was created in 1992 and…