Assessment Methods in Business Essay

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When accessing the performance of an IS, Palmius (2007) cites three types of approach are the most common: economical benefit, usability measurement and measurement of user/customer satisfaction. Economical benefits are linked frequently in return on investments (ROI) and cost-benefit analysis (CBA). Usability measurements regularly refer to interface quality while user/consumer satisfaction indicates quality of service studies. All of these can be indicator of performance in some specific level, but isolated they cannot measure the success of an IS. Much of the assessment methods are described by the following categories: observation of a system and the interactions of users within it, gathering the opinion of users, experience,…show more content…
Interferes with decision analysis, task completion time, productivity, etc; and • Organizational impact – overall impact in an organizational level. Generally relate to three main topics: profit, productivity and cost/benefit analysis. This model is based on the multiple relations between each variable and how they impact the individual and the organization. It should be looked as whole, not just on each component separately. As it was organized, Organizational impact was the most important aspect, since that is where the real success or not lays down. A great system with great user satisfaction, for example, is great, but without real and perceivable results, it cannot be considered a success. However, there were critics of the model, like Seddon (1997), by Palmius (2007), who argues that the model contains both procedures and variance variables which could make results confusing to describe, evaluate, and comprehend. Pitt et al. (1995), by Palmius (2007) reasoned for the relationships between user and IT department, indicating some type of service component should be added to the model. Myers et al. (1997), by Palmius (2007) explored to other possible impacts that IS and IT may have other than the individuals and in the organization, like the industry or society. Even though Seddon and Kiev (1994) and Rai et al. (2002), both by Palmius (2007), made studies validating the model, Delone and Mclean
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