Assessment Task 1 2

2856 Words Jun 3rd, 2015 12 Pages
Appendix 2: Operational plan
Operational goals
Team goals
Progress
Goal
Focus
KPI
Reason/
barriers
Team
Deliverable
Goal
KPI
Due
1
2
3
4
5
6
-To be the major retailer in our sector across the city and state in three years.
-Initiate and implement the ‘Go Green’ project to promote the sustainability features of our products to customers
Expand the brand to provide more choice to customers
More choice for customers- Increase sales
Doubling the number of stores around the greater city area from 8 to 16

Head office
Source suitable locations, establish budgets, timelines and priorities, hire staff and open 8 stores in the next 3 years
Open 2 stores in the first year of operation. Source all 8 locations by the end of first year
Sales target
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That would be useful if we could easily have a questions answered.
Signature

Date 1/01/2015
Appendix 5: Coaching session – Observer’s evaluation sheet
Coach’s name
Richard
Phone no.
0430185621
Observer’s name
Tony
Phone no.
0430158456
Assessment site
Richard office
Coaching date/s
25/01/2015
Time/s
10am
Employee’s name
Tony
Phone no.
0430456123
Standard of performance
Satisfactory

Yes
No
Did the coach utilise the GROW model for coaching his or her employee?


Did the coach identify the performance issue?


Did the coach utilise a number of communication skills to reflect and clarify the employee’s answers? active listening clarifying summarising


Did the coach ask probing questions?


Did the coach allow the employee time to think before replying to questions?


Did the coach use body language cues to help put the employee at ease?


Did the coach acknowledge the employee during the coaching session using positive feedback?


Did the coach provide constructive feedback to the employee during the session?


Did the coach provide strategies for continuous improvement for the employee?


Did the coach identify his or her strengths and weaknesses as a coach/manager?


Did the coach identify areas for self improvement?


Comments/feedback to coach
It is a very effective form of teaching new skills and providing positive feedback. Only suggestion would be to ask probing questions that encourage thinking

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