Assessment of Higher Education Functional Council of England

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Part 1: Assessment of the interviews Assessment of Higher Education Functional Council of England (HEFQM) Part I: RADAR Results An organization needs to determine the results that it is aiming for as part of its strategic operation. This includes its financial performance together with the perception of its stakeholders. The staff-centered goals of HEFQM are the following: To manage and improve their people resources To identify and develop people's knowledge and skills. To involve and empower people To achieve communication between people and the organization People are rewarded and acknowledged Approaches The methods that the organization will take to achieve the required results both now and in the future 1. The Council has adopted several approaches to manage and improve their people resources . These include: a performance review process; its recruitment and selection policy; a learning and deployment policy; a job selection process; and a work life balance policy. Their philosophy consists of acquiring an excellent staff and empowering and supporting this staff. This, they believe, would more than anything else help them achieve their overall gaols. 2. To identify and develop people's knowledge and skills a yearly learning and development plan is effectuated in order to identify needs and help individuals succeed 3. To involve and empower people this is done through timely and consistent guidance of HR, team working, periodic meetings, support, and

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