Assignment 1 Crisis Situation Assignment

Crisis communication is the most important aspect of external and internal organization communication. This type of communication ranges from image restoration campaigns to employee turnover. In the articles that I have analyzed, I discovered many examples of crisis communications and its importance. I will discuss the Bridgestone-Firestone Corporation's image restoration campaign and explain Benoit's theory of image restoration. Also, I will discuss how crisis communications fits into public relations models. Two examples for discussion will be how supervisors should convey bad-news to their employees, and group communication within employee turnover. My last example for this discussion will be Bill Clinton's image repair discourse.

On 02/27/2017, I, Dillon Dickerson, badge #155, was working as a Patrol Officer for the Wichita State University Police Department (WSU PD), in Wichita, Sedgwick County, Kansas. At approximately 2300 hours during our shift briefing second shift advised we may have to do some follow up to a case they had earlier in the shift. Officer Ben Gabel #152 was the one who took the case. Officer Gabel advised there was a Battery case which happened earlier in the day. This case involved two students. Officer Gabel said there may be a male student by the name of Mekeal Simmons making contact with WSU PD. Officer Gable stated the female half of the Battery (Jessica Johnson) would be leaving campus around 0130 hours to return to Texas. Officer Gabel advised he told the female half to call WSU PD and we would come out there to make sure she was safe while she packed up her items. Officer Gable also said he was in contact with Chief Sara Morris #113 and she was aware of the case. Officer Gable said if we do have contact with the male to get a statement from him and to contact the Captains or Chief.

1. In the Kirkpatrick and Shane article, several leaders are mentioned including President George W. Bush, Homeland Security Chief Michael Chertoff, and FEMA Director Michael D. Brown. Briefly evaluate each of these leaders on their overall effectiveness at Managing Execution and Driving for Results.

On 05-11-16 at approximately 1800 hours, I was dispatched to a concerned citizen in the justice training center neighborhood. I arrived at 1810 hours and a white male adult with a mustache approached me, later identified as W01-Walker. He said his neighbor was being a nuisance because the couple living there are always arguing. W01-Walker said, “It is a necessity that you go talk to my neighbors” and “this neighborhood was livable before they moved in.” I radioed dispatch that there was a possible domestic violence dispute next door and told W01-Walker to stay inside. My partner arrived and we went next door.

On Tuesday, November 14, 2017, while still on duty, I observed a patrol vehicle parking in the front of the school. I waited until the officer got out and came to the front entrance in order to greet him. As I was talking with Officer J. Conser, I noticed a Hispanic female and male juvenile that was sitting in the lobby area started walking towards Officer J. Conser and me. He informed me that he was dispatched to the school for a harassment call.

At the time of the Three Mile incident, there were only three major television stations limiting the ability to communicate critical information to as many people as possible. Development of cable television and more channels for people to watch gives the ability to distribute information at an increased rate. This is a great advantage to communicating crisis information to a mass audience.

Upon arrival we noticed that there is a light on at 424 and ½ S F St. I made contact with a male and asked if someone had called 911. Male stated that his girlfriend called but hung up the phone. I asked if I could go inside and speak with the female while the male spoke with Officer Sullivan. He agreed.

I got a call around 2:33AM about a couple of girls fighting in building 361-103. When I confronted the situation about four or five nonresident girls that we're involved ran out the back door of the building. I walked up to them outside the building and asked what happened? One of the girls, also a non-resident explained that they came by to see their friend who invited them over to her house to talk things over about the dispute they had in the past and when they got there, she answered the door and sprayed them with mace. Also, she had a Taser in her hand with intent to use. After the girls told me their story, I asked if they would like to file a complaint with the police and they said no, so I asked them to leave the property to avoid

The United States was very successful by the end of the Crisis Simulation. We had set unrealistic goals and found ways to achieve them all. My group and I used the leverage as being the strongest country in the world. We ended the simulation with all goals achieved, better relations with most countries and kept our country perfectly secured (besides Disney World) through following a strategy of Selective Engagement.

This is a review of Mitroff’s Why some companies emerge stronger and better from a crisis chapters six through appendix C. The paper will address the concept of ‘controlled paranoid’ and the validity of the concept. How present organizational structures deal with crises will be discussed. The paper will introduce modifications to organizational concepts to improve crisis response. The ability to deal with a crisis as an objective, dispassionate occurrence separate from normal life events will be reviewed. The four fears and four myths of society,

Countless scenarios thrust dispatchers in the middle of extremely stressful and chaotic situations while never knowing the end result once first responders arrive. More often than not, I ended my shift with a feeling of emptiness and found myself searching for an explanation. After doing some soul searching, I finally discovered the feeling was due to not knowing the resolution to the situation. Although I enjoyed being part of something that was life changing for those involved; I wanted more. Wanting to be a part of the resolution during crisis situations solidified my desire of becoming a police officer. During my tenor in the dispatch center I was given the opportunity to ride-along with police officers in the field which I took full

The humanitarian crisis in Yemen has attracted global attention. The Yemenis citizens cry out for help from other countries to help them stop the spread of Cholera and terrorism in the region. The United Nations Security Council has decided to intervene, however, the Security Council members are having a tough time coming to a consensus regarding what types of intervention should be used. Bolivia, a non-permanent member of the United Nations Security Council, has condemned the terrorism in Yemen and advocated for humanitarian aid being sent to help the sick and wounded.

I am very excited to learn about how to handle different intense crisis situations. I have always been one to get stressed or worried when something happens. I have gotten better over the years and am working on improving myself more. Thinking back to different intense situations I have been through I believe I have handles some good and some not so good. My parents’ house was effected by Katrina and this was one of the biggest one my family went through. We had such a great support system that I believe this is what helped us through such a tough time. Also, I think of when a family member died how I handled in while comforting my mother. I believe a support system can be very beneficial in crisis. I used to work for a hotel and learned quickly that I needed to get a grip on intense situations. I had a manager that really did not care about what guest wanted which escalated some situations causing the guest to take it out on me. I would get so flustered and upset. Starting out I did not handle the situations very well because I was nervous and a little scared of what the guest would do, but I learned quickly how to handle the situations especially when we gained a caring manager. During my practicum, I encountered a student who self-harmed and was suicidal. I had no clue what to do besides be there for her. My supervisor took over and followed the procedures in getting her the proper care. She talked to her with such calmness and listened to the girl’s problems. It was an

“A crisis is a major occurrence with a potentially negative outcome affecting the organisation, company or industry as well as its publics, products, goods, services or good name” (Galloway & Kwansah-Aidoo, 2005). A crisis can come in many different shapes and forms. It has the potential to threaten the reputation, integrity or survival of an individual or organisation (Galloway & Kwansah-Aidoo, 2005). In order to preserve reputation and goodwill with stakeholders, it is of the utmost importance that an organisation or individual applies strategic crisis management actions in the post-crisis stage. This essay will analyse and evaluate the actions of two organisations during a crisis. The examples provided demonstrate two recent instances of organisations that have experienced crises and how each managed the predicament. The crises that will be explored are the 2012 2Day FM prank call crisis and the 2014 Malaysian Airlines MH370 crisis. Industry research and literature, as well as issues and crisis management theory will be applied to dissect each crisis.

The communication given when there is a crisis can make or break an organization and there spokesperson career, and result in a loss of trust for the organization.