Assignment 1: Crisis Situation Assignment
The Cause This summer I had the opportunity to enroll in a practicum with the Calgary Police Service. One call in particular involved a domestic dispute over child custody, and the officer and I were the first to arrive on the scene. We approached the residence and herd shouting from the front door. At this point it is apparent the conflict between the parties has been ongoing for some time. The officer and I called for an additional patrol vehicle, and once they arrived we entered the residence. Upon entering the residence there was a male and two females, the one female and male are a couple, who will use the name Bob and Jane, and the other female was the mother of the child who will use the name
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Her non-verbal behaviour demonstrates she was upset and distraught. During our interview with her, she paced back and forth nonstop. There were a few times she attempted to grab something to throw at us, but we intercepted it by moving slowly moving in front of the object. She constantly talked with her hands, and her body posture which infers she was in a defensive stance, ready if we were going to go hands on. However, it was not just her body language which can attest to her behaviour, but also the tone, volume, and speed of her speech. When ever we asked a question about her son the tone of her voice was soft, the volume low, and the speed of her speech was slow. This suggests that she was calm, and collected; however, whenever the officer and I tried to talk to Debra about her relationship with Joe, her tone of voice would instantly change into a more aggressive tone and her volume would increase until she shouted. It was clear that she the relationship between Debra and Joe was not good, and that it is an ongoing problem. In regard to her verbal behaviour, she was using crude language and would emphasize her frustration. Based on her verbal and nonverbal behaviour the officer and I had to play a balance game. We needed to ensure we could obtain the information needed, but also not push too hard, so she would not become overwhelmed. Once the officer was
On 02/27/2017, I, Dillon Dickerson, badge #155, was working as a Patrol Officer for the Wichita State University Police Department (WSU PD), in Wichita, Sedgwick County, Kansas. At approximately 2300 hours during our shift briefing second shift advised we may have to do some follow up to a case they had earlier in the shift. Officer Ben Gabel #152 was the one who took the case. Officer Gabel advised there was a Battery case which happened earlier in the day. This case involved two students. Officer Gabel said there may be a male student by the name of Mekeal Simmons making contact with WSU PD. Officer Gable stated the female half of the Battery (Jessica Johnson) would be leaving campus around 0130 hours to return to Texas. Officer Gabel advised he told the female half to call WSU PD and we would come out there to make sure she was safe while she packed up her items. Officer Gable also said he was in contact with Chief Sara Morris #113 and she was aware of the case. Officer Gable said if we do have contact with the male to get a statement from him and to contact the Captains or Chief.
On 05-11-16 at approximately 1800 hours, I was dispatched to a concerned citizen in the justice training center neighborhood. I arrived at 1810 hours and a white male adult with a mustache approached me, later identified as W01-Walker. He said his neighbor was being a nuisance because the couple living there are always arguing. W01-Walker said, “It is a necessity that you go talk to my neighbors” and “this neighborhood was livable before they moved in.” I radioed dispatch that there was a possible domestic violence dispute next door and told W01-Walker to stay inside. My partner arrived and we went next door.
Upon arrival we noticed that there is a light on at 424 and ½ S F St. I made contact with a male and asked if someone had called 911. Male stated that his girlfriend called but hung up the phone. I asked if I could go inside and speak with the female while the male spoke with Officer Sullivan. He agreed.
On Tuesday, November 14, 2017, while still on duty, I observed a patrol vehicle parking in the front of the school. I waited until the officer got out and came to the front entrance in order to greet him. As I was talking with Officer J. Conser, I noticed a Hispanic female and male juvenile that was sitting in the lobby area started walking towards Officer J. Conser and me. He informed me that he was dispatched to the school for a harassment call.
At the time of the Three Mile incident, there were only three major television stations limiting the ability to communicate critical information to as many people as possible. Development of cable television and more channels for people to watch gives the ability to distribute information at an increased rate. This is a great advantage to communicating crisis information to a mass audience.
1. In the Kirkpatrick and Shane article, several leaders are mentioned including President George W. Bush, Homeland Security Chief Michael Chertoff, and FEMA Director Michael D. Brown. Briefly evaluate each of these leaders on their overall effectiveness at Managing Execution and Driving for Results.
The United States was very successful by the end of the Crisis Simulation. We had set unrealistic goals and found ways to achieve them all. My group and I used the leverage as being the strongest country in the world. We ended the simulation with all goals achieved, better relations with most countries and kept our country perfectly secured (besides Disney World) through following a strategy of Selective Engagement.
This is a review of Mitroff’s Why some companies emerge stronger and better from a crisis chapters six through appendix C. The paper will address the concept of ‘controlled paranoid’ and the validity of the concept. How present organizational structures deal with crises will be discussed. The paper will introduce modifications to organizational concepts to improve crisis response. The ability to deal with a crisis as an objective, dispassionate occurrence separate from normal life events will be reviewed. The four fears and four myths of society,
When America claimed its independence from Great Britain in 1776, its founding fathers couldn’t have foreseen that their country would become involved in as many foreign conflicts as have occurred in the past century. As America became a world power at the turn of the twentieth century due to its military capacity and economic capabilities, the nation became involved in humanitarian crises which even involved mass genocide. The U.S. provided aid in these international crises, sometimes even to the point of supplying military force. Although highly controversial and continually debated, America’s position as a world power will always bring with it the responsibility to aid in humanitarian crises when it is identified that foreign citizens are denied basic, recognized human rights.
The humanitarian crisis in Yemen has attracted global attention. The Yemenis citizens cry out for help from other countries to help them stop the spread of Cholera and terrorism in the region. The United Nations Security Council has decided to intervene, however, the Security Council members are having a tough time coming to a consensus regarding what types of intervention should be used. Bolivia, a non-permanent member of the United Nations Security Council, has condemned the terrorism in Yemen and advocated for humanitarian aid being sent to help the sick and wounded.
I am very excited to learn about how to handle different intense crisis situations. I have always been one to get stressed or worried when something happens. I have gotten better over the years and am working on improving myself more. Thinking back to different intense situations I have been through I believe I have handles some good and some not so good. My parents’ house was effected by Katrina and this was one of the biggest one my family went through. We had such a great support system that I believe this is what helped us through such a tough time. Also, I think of when a family member died how I handled in while comforting my mother. I believe a support system can be very beneficial in crisis. I used to work for a hotel and learned quickly that I needed to get a grip on intense situations. I had a manager that really did not care about what guest wanted which escalated some situations causing the guest to take it out on me. I would get so flustered and upset. Starting out I did not handle the situations very well because I was nervous and a little scared of what the guest would do, but I learned quickly how to handle the situations especially when we gained a caring manager. During my practicum, I encountered a student who self-harmed and was suicidal. I had no clue what to do besides be there for her. My supervisor took over and followed the procedures in getting her the proper care. She talked to her with such calmness and listened to the girl’s problems. It was an
Compare and contrast productive (poiesis) and practical (praxis) activity and their importance to crisis management.
Chemistré and Phaust, both should have had a Public Relations specialist among their management team in order to guide them in handling the issue in question. A crisis management specialist would help the organization strategically respond to negative situations and to dialog with stakeholders affected by perceived and actual consequences of crisis (Broom & Sha, 2013, p. 16). The stakeholders affected in this crisis are Chemistré, Phaust, the management team, Fred, and family members of Manuel. Chemistré and Phaust are the major stakeholders in this situation because it is their respective companies’ valuable reputations that are in line. Legal liability and negligent failure to plan for such a crisis are what brings both companies into major chaos.
“A crisis is a major occurrence with a potentially negative outcome affecting the organisation, company or industry as well as its publics, products, goods, services or good name” (Galloway & Kwansah-Aidoo, 2005). A crisis can come in many different shapes and forms. It has the potential to threaten the reputation, integrity or survival of an individual or organisation (Galloway & Kwansah-Aidoo, 2005). In order to preserve reputation and goodwill with stakeholders, it is of the utmost importance that an organisation or individual applies strategic crisis management actions in the post-crisis stage. This essay will analyse and evaluate the actions of two organisations during a crisis. The examples provided demonstrate two recent instances of organisations that have experienced crises and how each managed the predicament. The crises that will be explored are the 2012 2Day FM prank call crisis and the 2014 Malaysian Airlines MH370 crisis. Industry research and literature, as well as issues and crisis management theory will be applied to dissect each crisis.
The communication given when there is a crisis can make or break an organization and there spokesperson career, and result in a loss of trust for the organization.