Assignment 3: Critique e-business operations from each of the following four perspectives: on-line payments, customer satisfaction, supply chain management, and advertising products/and services

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Assignment 3: Critique e-business operations from each of the following four perspectives: on-line payments, customer satisfaction, supply chain management, and advertising products/and services

On-line shopping has continued to spike as more and more people turn to the convenience of the internet. Although it is convenient to shop from the privacy of your home, the perspective of on-line payment does present some challenges. Both the customer and the vendor are concerned about security measures. Customers are worried that their credit card information remains protected and that their privacy is safeguarded. There is the possibility that the sellers’ website may be subject to hacking and thus the customers’
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Additionally, a merchant would advertise on their home page for “final clearance” items starting at a specific price (e.g. $3.99); however, once you browse through the merchandise selection you will find that the advertised prices does not match the picture on the main web page. Another issue with on-line shopping is delivery time periods. Although on-line shopping provides the convenience of not leaving home, customers do not want to wait weeks for the delivery of the items. Recently, we purchased an item from a very reputable vendor with an advertised delivery date of three to five business days. We had to wait for the item for six weeks. I found this to be unacceptable. Of course the vendor had a fine print that they would not refund any money until after a six-week period and research is completed to locate the item. Needless to say, I would think twice before ordering another product from this vendor. Because there is no ability to physically examine an item and we are inherently people of vision, customers do not always read the entire product description. Many times when the items are received, they are not what the customer expected. As many customers do not want to go through the hassle of returning the item, they simply keep the merchandise and do nothing, especially if they had to pay for returns and restocking fees. The availability of live customer

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