Assignment 301

1678 WordsFeb 17, 20137 Pages
Assignment 301 Question Booklet Ai Identify Four different reasons why people communicate * To express how they feel * To express what they are thinking * To express what they need * To share ideas Aii Describe two ways how effective communication can affect relationships in an adult social care setting between individuals using the service, their carers, colleagues and other practitioners One way that effective communication can affect relationships in an adult social care setting is when service user communicates what they think about the service that they are receiving they can positively impact on the care that they are receiving. Another way that effective communication can affect relationships is when a service…show more content…
The individual may also come from a culture where they speak loudly or speak quickly, this can be taken in consideration. If English is not their first language, then they may also have difficulties in expressing themselves. Aviii Identify three barriers to communication and explain how you could overcome each barrier Barrier | How it can be overcome | Language | By using words or phrases that the most people understand rather than jargon. Getting an interpreter or carers that speak the same language. Using flash cards that indicate a phrase so that they may be understood. Keeping language simple and avoid using idioms. | Hearing difficulties | Speaking clearly and keeping eye contact. Making sure that if hearing aids are used that they are working and that they are used. Making sure that the environment that we are talking in is quieter so there are no noises that will be interfering with what they are trying to hear. | Speech difficulties | Making sure that you are at eye level, taking time to allow individuals to finish what they are saying, to reflectively listen, so that they may feel understood, to provide where appropriate another way of communicating for example using a white board. | Aix Describe two strategies that you could use to clarify misunderstandings. One strategy that I could use is repetition, by doing this I would be clarifying what the individual was saying. Another way that I could clarify a misunderstanding is by
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