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Assignment 5-1

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Assignment 5-1 The concept of control is used in everyone’s personal life. Each and every day we face circumstances where control comes into play. Some people way have more control than others, but it is up to you to control and maintain each situation. We use feed forward, concurrent, and feedback controls as well as specific controls in different aspects of our lives. Each of these types of controls is used multiple times throughout each and every day. The most important control, in my opinion, would be the feed forward control. The textbook states that feed forward control is “Control that takes place before a work activity is done” (Robbins, pg. 355 ). If we are able to take control of a situation before it even occurs then it leaves us better off. There are plenty of examples of where I have taken action to prevent a situation from occurring in the future. In school, I always make up plans and schedules to complete my school work to prevent getting behind and/or not being able to complete school work. Sometimes I get very busy …show more content…

The textbook states that feedback control is “Control that takes place after a work activity is done” (Robbins, pg. 356). I use feedback control at McDonalds at least once a day for sure. For example, today I had a customer come back inside after they received an order through the drive thru that was not theirs. In this case, I had to make sure the customer had his receipt so that I was able to have the order completely remade for them. I corrected the problem by having the order made fresh for him and I gave him two coupons for a free sandwich at a later purchase. He was pleased with it being taken care of quickly and the feedback control was successful. Feedback control is also used a lot in relationships. For example, when a husband and wife argue about something, they end up talking it through and moving on from the situation. This is solving the problem after the problem has already

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