Assignment 7

727 Words Nov 4th, 2015 3 Pages
Assignment #7: Chapter 7 Questions 1. Why would demand forecasting make sense in a “make to stock” situation? It projects the standard components needed so that the product can be made after customer receiving a customer order.

2. Briefly describe the three (3) types of demand forecasting models. * Judgmental- using judgment or intuition and is preferred where there is limited or no historical data, such as with a new product introduction. * Time series- use of a model to predict future values based on previously observed values. * Cause-and-effect- assumes that one or more factors are related to demand and that the relationship between cause and effect can be used to estimate future demand.

3. Why is forecast
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* Contemporary voice-based systems, by contrast, are less costly, are more powerful, have better voice quality, and are less cumbersome for workers to use. Companies that have adopted newer-generation voice-based technology have reported increased productivity and higher pick accuracy.

7. From a transit-time and service level perspective, explain how Order Delivery has changed since the 1970’s. Number of shippers are emphasizing both elapsed transit time as well as transit time reliability (variability), which is important because increases in order cycle variability translate into higher inventory levels. To this end, more buyers are utilizing delivery appointments that contain delivery windows, or the time span.

8. Based on how the textbook defines the four dimensions of Customer Service, name two companies that you are familiar with that, in your opinion, are leaders in customer service excellence. (This is your opinion; do not use the Nordstrom’s example from the text). Honestly I can say the Ferguson Enterprise is the MOST customer oriented company I have ever worked for or known of. Soma Intimates is definitely second due to how much research they use to learn what their customers want.

9. Explain the difference between process benchmarking and performance benchmarking. * Benchmarking- identifies, understands and adapts outstanding processes found inside