Assignment : Conflict Resolution Interview

In this paper I will discuss the conflict that is occurring at General Hospital, the conflict management styles that are evident in the case, and how General Hospital could have used teams to address the cost reductions needed to stay competitive. I will also describe how the CEO of General Hospital, Mike Hammer can us negotiation skills to get buy-in for the cost reductions and finally I will recommend a strategy for Hammer to resolve the problem.

The patient was initially admitted due to terminal cancer, his family wanted him to have a procedure, but he elected not to do so due to the risk of being in his mid-eighties. Instead, he remained in the hospital for comfort measures because the pain was unbearable without medication. His son did not accept the fact that his father was dying and this created family arguments about the care of the patient because the family did not believe the patient knew what he was doing by declining treatment.

The facts in this case are regarding the petitioner, Joshua DeShaney and the respondent, the county department of social services. In 1979, Joshua DeShaney was born and in 1980, a Wyoming court granted his parents a divorce and awarded custody to his father, Randy DeShaney. In January of 1982, Randy DeShaney’s second wife complained that he had previously “hit the boy, causing marks, and was a prime case for child abuse” (DeShaney v. Winnebago County). This would turn out to be the first of many complaints against Randy DeShaney regarding the abuse of Joshua DeShaney. Winnebago County Department of Social Services interviewed the father, and when asked if he abused his son, he denied such accusations and they did not pursue him any further. In January 1983, one year later, Joshua was admitted to a local hospital with bruises and abrasions, because of which, the physician suspected child abuse and notified the DSS. The DSS subsequently placed Joshua in temporary custody of the hospital but decided there was insufficient evidence of child abuse. They then recommended that Randy DeShaney enroll his son in preschool, provided Joshua’s father with counselling, and encouraged

Specifically, the pre-op nurse who acquired the parental contact information, or upon being informed that the mother would be leaving the facility did not document it in the patient chart or pass it along to the O.R. nurse.

against his will for nearly 15 years for “care, maintenance and treatment” based on the diagnosis

RP stated law enforcement received a call from an anonymous caller stated an employee, Shemaiah Messengale grabbed the child Marley's arm which is fractured. Law enforcement contacted the child's mother to verify injuries. It was disclosed the child had suffered 4 fractures to her elbow and wrist. The RP stated law enforcement spoke with owner/licensee of the facility and the employee accused of causing the injury. They reported Marley sustained the injuries accidentally when she fell from slide. The RP stated the child was treated at Children's Hospital Los Angeles (CHLA) by Dr. Lindsey Andras who determined the injuries are consistent with a fall. Law enforcement did not speak with treating doctor to confirm the information. The RP disclosed

If this scenario happened in an outpatient clinic or urgent care center and there were physicians who were more dedicated to patient safety a report to child protective services may have been made regarding the child’s injuries. This child deserves to have her rights observed and

REPORTER: The reporter/ Social Services Director (Vernestine) called with concerns for the victim, Tanya. Tanya has had an aneurism, and she has paralysis. The reporter said the victim’s cognition is off, and she cannot perform her daily ADL’s, but she can talk. The reporter said Tanya has two small children, but her mother (Phyllis) may be keeping the children. The alleged perpetrator is Bryan Blakemore (Husband). On Yesterday (03/29/2016), the victim was discharged AMA (on medical advice). The reporter said when the victim is discharged AMA, they are not given any medications. The victim left with out any medications, but Bryan was given a list of all the victim’s medication. Bryan said he was going to see a doctor in Jackson, MS to have

Family History: Patient lives in her mother’s house with her two children. The patient reports a

The idea that the doctor becomes responsible for the error of care of this infant is interesting to me. It would be apparent if an order had been written to d/c the monitors that it would lay on the shoulders of the doctor who wrote that error. However, in this case, it seems pure unethical nursing errors were made in regards to this infants safety.

During the investigation process of abused against children, it is important that a child abuse investigator should contact all medical personnel who had contact with the family of the victim. In this step of the investigation process, the investigator should interview the physician who provided treatment to the child. Interviewing the child’s physician is critical to the case because usually the attending physician can tell the police if the child caretaker’s statement does or does not fit with the child’s injury (Lyman, p. 233). Aside from interviewing the child’s physician, investigator should also interview other medical staff who assisted the physician when providing treatment to the alleged child abuse victim such as certain specialists,

Conflict is a fact of life - for individuals, organizations, and societies. The costs of conflict are well-documented - high turnover, grievances and lawsuits, absenteeism, divorce, dysfunctional families, prejudice, fear. What many people don't realize is that well-managed conflict can actually be a force for positive change.

1. Charges of abuse begin in 1800's. The supernatant of central state hospital goes to

The third form of Conflict management is Accommodation. When the task at hand is more important than the conflict that has arisen and when relationships may be damaged putting the entire project in jeopardy. With this method a team member may minimize the conflict in order to protect the relationship and ultimately the project. Some of the negative aspects in using this

In trying to resolve the conflict between Reece and Patel, Edwards used an avoidance strategy. Instead of speaking directly about the root causes, or sources, of the conflict, Edwards focused on the behaviors and treated Reece and Patel like children. Edwards scolded them, and sent them off without bothering to find out what was bothering the two. Of course, this type of conflict resolution is ineffective because it fails to address the underlying issues. As Anderson (n.d.) points out, addressing the problem is key to conflict resolution. "When a conflict does happen, a manager needs to focus the conflicting parties on the issue and have them leave out any personal problems they may be having," (Anderson, n.d.).