Assignment on a Study on Aktel; Comparison with Grameenphone. Course Title: Operation & Production Management.

Just like most of the research, there are two types of data in our project, the primary data, and the secondary data.

This study has been conducted on the collection of secondary data. An intensive desk research has been taken to collect all the published data available from the various organisations. Previous research work and published books has been considered for data collection.

The product I choose to be obsolescing is a landline also known as POTS (Plain Old Telephone Service). The landline phone has been on the decline and has been replaced with cellphones. In the late 90’s and early 2000s the landline was used to connect to the internet. To cellphones can be used as mobile hotspots to connect wirelessly to the internet using a laptop, notebook, Generation Y is contributing factor of the cellphone is now become a house phone. Consumers, who like the variety and the convenience of mobile phone allows the cellphone very accessible.

Primary and secondary sources are ways in which data can be retrieved. As Serakan (2006) stated, “Primary data refer to information obtained by the researcher on the variables of interest for the specific purpose of the study”. Various evidence suggesting to what methods of primary research can be conducted and which are most effective for the previously mentioned problem description are stated in this chapter.

So, that why I chose Nokia Company to do this research and solve the problems that company has. I have two objectives from this research. First, I want to solve the problem that Nokia Company have it in their technology. They should make a new technology for their produce to avoid any problem. The second objective is advancement again to the marketplace and to compete with other companies to be the first company in produce mobile phone like in past.

One of the main critical areas to consider in research is the sources of data. Data sources can be either: primary or secondary. Surbhi (2016 p.) defines primary data as the “data originated for the first time by the researcher through direct efforts and experience, specifically for the purpose of addressing the research problem” and defines secondary data as “second-hand information which is already collected and recorded by any person other than the user for a purpose, not relating to the current research problem”. Surbhi (2016) considers primary data sources as quite expensive, and requires resources including money and manpower. He also added that “ secondary data is the data that is readily available form of data collected from various sources like censuses, government publications, and internal records of the organization, reports, books, journal

Primary Data is used through structured Questionnaire and secondary data from secondary source like, Journals, Article, etc.

In this research, the author will be gathering two forms of data. First being primary data which refers to form of data that is collected by the author itself. The primary data on this research refers to questionnaire which will be given to participants. On the other hand, secondary data refers to collection of data that has been collected by others. The secondary data refers to scientific literature such as books and journals in order to help the author to observe the problem on this

The following report details cell phone industry analysis, which deals with cell phone manufacturers as well as cell phone

India is going through a telecom revolution, especially in the wireless telephony segment. The adoption of mobile telephony remains unparalled in scope, as users from diverse segments increasingly choose to exercise the option of personal mobility. On an average the user base has been adding 4-5 million subscribers per month.

Secondary Data Analysis – Secondary data refers to literature, published or unpublished, available as a result of studies made by others for their own purposes. A researcher may review the literature with the purpose of framing a hypothesis, or he may review hypothesis already developed for further study by others to see their applicability. The sources of data can be bibliographies available on the topic, journals, magazines, newspapers, reports and books, special catalogues, subject guides, online on the internet, digital libraries, e-databases maintained by the organization, guides, directories, indexes, Statistical data, Census data and other government publications.

Data can be classified into primary and secondary data. In order to carry out research on a particular subject a researcher needs to collect data fro carrying out a research.

Mobile Phone market has a huge demand to improve the service and function from manufacturer’s perspective. Globally , Mobile phones became an important part of peoples life. The life time changes as per the use of devices . In North America , people uses it as a tool than an entertainment and it lasts for 4-5 years before its replaced where as in Japan it is a fraction of this time. We believe that the operations in United States we have started in the right time and in the right locations. CEL-TEL Communications will provide customer support and its convenience second to none.

|13 | | 3.1.6 Teletalk Bangladesh Limited |13 | |Chapter 4 |14-19 | |4.1 Findings |15 | | 4.1.1 Customer Perception on Diversified Packages |15 | | 4.1.2 Customer Perception about Call Rate |16 | | 4.1.3 Customer Switching, Use of Multiple SIMs and Networks |17 | | 4.1.4 Satisfaction Measurement for Operators |19 | |Chapter 5 |20-22 | |5.1 Suggestions from the Consumers |21 | |5.2

The Indian telecom sector has evolved over the last two decades significantly. Before the economic liberalization in the 1990’s, it was the state run service providers BSNL(Bharat Sanchar Nigam Limited) & MTNL(Mahanagar Telecom Nigam Limited) who had absolute monopoly in this sector. Landlines used to dominate the Indian telecom space. Mobile phone users were very few and they were mostly from the ultra rich and the elite segment. Call charges were extremely high which kept the ordinary people outside the purview of the telecom service. It was the economic liberalization which opened the floodgates for private and foreign investments in the Indian economy in almost each and every sector and the telecom sector was also not untouched by it. It brought the private players into the telecom space and created a fierce competition which resulted in an ideal atmosphere for the diffusion of the telecom services among all classes and segments. It was the trigger for the subsequent telecom revolution in India which ultimately resulted