Module G Group 1 Case Study: Austin Energy’s Billing System Can’t Light Up 1. Is the Austin Energy project a failure? Explain your answer. Austin Energy has been dubbed one of the largest renewable energy programs in the country, handling electrical, water, and waste disposal for Austin, Texas along with surrounding counties. The company serves over 1 million residents and has provided $1.5 billion in dividends back to Austin since 1976. However, its reputation falls short in their billing system. The system lacks the integration of newer technologies and customer assistance options. In order to improve their billing system, Austin Energy has contracted with IBM. Austin Energy’s efforts of improving its billing system through IBM …show more content…
The user-friendly part was a huge issue for the system and hence the failure. Since it is related to billing, the situation can’t be compromised. 3. To what degree was IBM responsible for the problems countered by the Austin Energy billing project? Was Austin Energy at fault for the problems? Explain your answer. IBM was responsible for the problems countered by the Austin Energy billing project. It failed to launch (it was supposed to go live in early 2011) a fully operational system due to software bugs that led to errors in thousands of bills. Thousands of customers received inaccurate bills or never received any bills at all. While Austin Energy was able to identify the problems and took action to rectify them, the company was ill prepared to handle the backlash which resulted in customer dissatisfaction with the new system as well as loss in revenue for the City of Austin. Due to the complexity of the new billing system (comprised of 73 different interfaces), customers were unable to access the online portal. Austin Energy contends that IBM is to blame for the problems and the less than stellar quality of service provided. IBM kept repeating the same mistakes while trying to implement the system and had been slow in removing all the bugs from the system. As of February 2012 most of the billing system errors had been fixed, a year after its expected implementation. Austin Energy was also to blame because measures were not put in place
Discuss if you believe it is possible for a company to cater to both its best interest and that of the consumer conjointly or if one always has to prevail. Justify your response.
1. What were the costs and benefits to stakeholders of the actions taken by Massey Energy and its managers?
1. What are the lessons useful for their future microprocessor business that you think Intel should have taken away from their experience in the DRAM industry?
1. Who was to blame for Iridium 's failure? Why? At what point could you have known Iridium would fail?
1) Did Cornell University through planning with the City of Ithaca exercise sufficient control over the design, construction, and maintenance of the Thurston Avenue Bridge where they could not be held liable for any alleged hazards on the bridge that might cause injuries or death?
Xcel Energy is a leading electric and natural gas utility. Xcel Energy is an end to end provider of electricity. Electricity is provided from generation, to high voltage transmission, to distribution, to customer’s homes and businesses. Xcel Energy provides energy-related products and services to 3.3 million electric and 1.8 million natural gas customers. With regulated operations in eight states; Colorado, Michigan, Minnesota, New Mexico, North Dakota, South Dakota, Texas, and Wisconsin, revenues are more than $9 billion annually for the employer of 12,000. A commitment to the environment is vital to the core business practices of Xcel Energy. This strong environment focus
a. Do you think the strategic analysis, as described in the case, achieved its objective? Explain.
2. Evaluate Andersen’s claim that their problems on the Enron audit were due to a few “bad partners” in the organization. If you disagree with this claim, discuss what you think were the root causes of the problem. I do not believe Andersen’s claim. I believe that they had full knowledge of what was happening at Enron. I believe that Enron was paying off the auditors (staffers) in the Houston office. I believe they were
4. How effective have competitors been in responding to the challenge posed by Dell 's advantage? How big is Dell 's advantage?
3. How do you anticipate Altera’s customers will react to this new strategy? What are advantages and disadvantages for Altera’s customers?
1. From a strategic management standpoint, why do you think that corporate management at Alcoa delayed taking action for five years as the plant continued to lose money and deteriorate in other operational measures?
3. Conduct an analysis of Williams’ sources and uses of funds during the first half of 2002. How do you expect these numbers to evolve over the second half of 2002? What is the problem facing Williams? How did it get into this situation? How has it tried to address the problem it is facing?
Would you agree that Cisco’s problems were largely caused by inherent defects in the company’s systems? Or possibly was it just because they had failed to forecast a market downturn? Give reasons to justify your stand.