Automating Training Request Processes at a Virtual Company

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Automating Training Request Processes at a Virtual Company Introduction Companies of all types and sizes are faced with a number of challenges in providing their employees with the training they need to remain proficient in their jobs, and these issues are especially salient with information technology workers because of the rapid changes that take place in this industry. The benefits of providing employees with ongoing training are well documented, but these benefits can be outweighed or at least diminished if the human resource practices that support them are inefficient. These issues are especially salient for multinational corporations that may have training needs that involve significant amounts of international travel. To determine some best practices in this area, this paper provides a review of the relevant literature concerning a potential human resource process that is suitable for automation in an information technology department, as well as its advantages and disadvantages, followed by a summary of the research and important findings in the conclusion. Review and Analysis Many companies have an information technology (IT) department that is tasked with supporting the technology needs of a wide range of employees. These departments are typically faced with a mish-mash of legacy systems and varying levels of employee expertise in their use, but irrespective of what type of systems are involved, there is always an ongoing need to provide training in their

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