B120 Tma 1

960 WordsAug 2, 20124 Pages
PART ONE Part a) Dear Andy, I am sorry to hear about the issues you are having at your branch; after careful analysis I have decided to discuss stakeholder analysis to look at the issues and offer recommendations on how they could be remedied.( It is obvious that there has been a clear breakdown in the relationship between management and staff which has underlying causes such as low pay,( lack of training for junior staff and Night Managers.( I believe that the pay and training issues illustrate an underlying lack of respect for junior staff which gives them little incentive to follow rules or procedure. Additionally the lack of formal training and status for Night Managers exacerbates this as junior staff seems to have little…show more content…
The majority of opinion saw the OU as a ‘Culture’, ‘Machine’ or ‘Brain’, with no one perceiving the OU as a ‘Psychic Prison’. My own opinion was that I saw the OU as ‘Organism’ because of the way the OU has adapted to sociological and technological changes over the past 10 to 20 years has meant that the OU needs to adapt itself quickly to such changes. |Part I |Available Marks |Mark | |Question 1 (a) Identify the problems faced by Zinn's Burgers and Pizza that relate to the | |study session chosen | |Explicit identification of the study session chosen |2 |2 | |List of problems |10 |5 | |Why these are problems and how these affect Zinn's Burgers |18 |12 | |and Pizza | | | |Total marks Q1(a) |30 |19 | |Question 1

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