BM3505 Service Encounter Journal

The care that I will give my patient will also involve being empathic. This will enhance the development of the therapeutic relationship that will finally improve the outcomes. Compassion and empathy will make my patients more forthcoming with their symptoms. This yields accurate diagnosis. It also improves care given to patients. The interaction that takes place during this process affects the patient's recovery process. I also intend to cultivate a culture of trust between me and my patients. It has to be there for me to realize effective therapeutic relationship that leads to job satisfaction.

I felt that I asked the appropriate questions to get information about the patient’s current illness. Also, I felt that I carried out the doctor’s orders in a timely manner.

The doctor was very serious about caring for his patients, he was also very skilled and knowledgeable about treatments for when one of his patients was sick with cancer.

Open mindedness, a calm demeanor and empathy are key qualities that all physicians share and are strong components that go towards helping others control and overcome sickness. I want to be able to lend a helping hand to anybody regardless of sex, gender, race, age, or health status. True satisifaction is knowing that I was able to positively impact somebody's day or life. Physicians are advocates for public health issues and play a strong public role in the community. I look forward to participating in the community and along the way gaining the trust and developing strong relationships with my coworkers, patients and members of the surrounding

A call came at 10 saying that there was no need for an additional doctor yet because of how slow the emergency room was that day. We were eventually told to come in at 12:00 though, but the fact that the amount of time you're made to work directly correlates to how busy the E.R. is was a weird concept to me. The way the emergency room is laid out is with a central station of desks with a wall separating the two haves. Surrounding the desks are the patients room. As a doctor, you simply wait until a patient is set up in a room by nurses and then claim the patient in the system. Each patient has a description of their pain complaint in the computer along with a ranked emergency level. After claiming the patient, the doctor go to see them in there room. When a Doctor visits a patients room, they do exactly what one thinks they would do— they ask questions. It was interesting to note how differently my father and Dr. James went about these interviews. Dr. James was more of a talking, “why don't you tell me what the issue is” kind of doctor. She let the patients talk but gently guided the conversations. She was very nice and would explain exactly what she meant in basic, social terms. On the other hand, my father was computer-like efficient in his investigation. He would always ask the same set of specific questions in each case no matter what the problem was. He would always be the one in charge and almost a bit callus in his method. That’s not to say

It is my belief that every patient, regardless of the severity of their condition/presenting complaint deserves my undivided attention and I am also aware of the importance of ‘getting right’ those first crucial moments of a consultation. How the patient is greeted, patient comfort and environment all shape the patients first impression and help to develop communication and rapport (Egan, 1998).

Mitchell’s sincerity for the care that he provided was exemplified through his integrity, empathy, comfort, understanding, and compassion which he continuously showed at every visit. He was not only a great physician towards me, but he extended the same care to all of his patients. I have witnessed children’s faces light up when they saw him, and the comfort of ease shown by a parent or guardian who knew that he would handle everything. His bedside manners did not stop at his diagnosis; he would escort injured or ill patients to various wings of the hospitals himself. Dr. Mitchell also exhibited his passion for his job by his work ethic; he would come off of a two-week stint in the Emergency Department and go straight to Pediatrics for 9 months at a time with little to no breaks. Dr. Mitchell’s primary focus was the entire being of his patients. He was concerned with our mental, physical and social wellbeing, not only in terms of medicine, but he cared about the happenings in our life beyond his treatment. He bridged the gap between professional and patient, which I believe is imperative in the healthcare

What happens during synaptic transmission ? Well what occurs during synaptic transmission is most communication between neurons occurs at a specialized structure called a synapse this is an area where two neurons come close enough to touch another. they are able to pass chemical signals from one cell to another.the neurons are not actually connected but they are separated by microscopical small space called the synaptic cleft. The neuron were the signal is initiated is called the presynaptic neuron. The neuron that receives the signal is called the postsynaptic neuron .the Chemical signals called neurotransmitters that are packaged into small sacs are called vesicles each vesicle can contain thousands of neurotransmitter molecules when the

Dr. Brown had excellent bedside manor. He enthusiastically greeted each patient. He also made it a point to bring something about the patient up in light conversation before their exam. This short conversation lightened the awkward situation between him and his female patients. After his introduction, if his patient was pregnant, he would begin by giving them updates on their progress and inform them of possible obstacles that could affect their child’s health. He was always very encouraging, but also very truthful and honest about each patient’s situation. When he would do the annual exams, he would make it a point to get the patient’s mind off of the exam and on to a subject that was light and enjoyable.

Anis showed exceedingly high standards of work ethics and interpersonal skills, which were appreciated by the faculty, staff and the team members. His ability to communicate with the most “difficult” patients was nothing short of a stellar. Anis would show great understanding and empathy of the patient’s complaints, allowing him to extract medical history with all the clinically relevant information. Moreover, he ensures that the patients comply and understand the medical instructions with his friendly attitude.

I was able to check the patient in a systemic order and to make her feel comfortable around me allowing openness and honesty about medical conditions. I responded to the patient in a professional way as to not make her feel uncomfortable and to represent myself as a professional. The patient felt very comfortable with me during the interview, I had asked her upon completion if I was professional and if she felt comfortable. She said that I was very gentle in examining her and that she was very comfortable speaking to me. During the examination there were moment when the patient and I had light conversation, as I did not want the experience to feel cold and calculated. She showed me picture of her family and the books that she loves to

Part 1: First day of clinical was a great experience! It was not my first time going into a healthcare facility but it was my first time actually going inside to a patient’s room to provide care. Today, it was kind of an exploring, easy day. I was very scared to first get into a patient’s room but I had a very cooperative, sweet, easy going patient and it really helped me to overcome my nervousness. Today, I tried to do head to toe assessment on my patient and it went fine. I had difficulty to hear her apical heart rate but after trying it few times, I was able to get it. I also saw a CNA giving shower to a patient and it was my first time actually seeing one. Practicing in a mannequin and actually seeing it doing on a human being was different.

(PubMed Health, 2017) I feel I provided good customer care skills towards Mr X that extended beyond a pleasant professional demeanour, by providing him with the care that was respectful in response to his preference, needs and values.

Most of patients were of different age group including men women and children. They used to presents with a variety of complaints with minor and major illnesses. Sometimes they present with a critical illness which requires meticulous care. I worked with a group of specialists who were easily available from local hospitals to help manage the patients promptly. Following are some essential element of practice.