Kudler Fine Foods Service Request SR-kf-013
22 December, 2014
The manager of Kudler Fine Foods, Kathy Kudler, has requested the development of a system to track customer purchases through a Frequent Shopper Program to award loyalty points for redemption. (Apollo, 2011)
The key stakeholders are the individuals that are directly involved with Kudler Fine Foods and will have a direct effect on the overall project. These individuals will be the main source of information in the analysis, design, implementation and testing phase of the systems upgrade.
Kathy Kudler Project Manager
Brenda Wagner Director of Administration/Human Resource Department
Harvey Stephens Director of Finance
Yvonne…show more content… Determine Requirements The determination of the requirements for this system is a key part in the development of the Frequent Shopper Program (FSP). There are many methods that can be used to properly determine the requirements needed for an efficient system. These can range from simple observation of current processes and interviews with employees and management, to Joint Application Design (JAD) procedures.
The commonly used methods of observation, interviews, etc., can help analysts pinpoint exact requirements based on user input and business processes. According to Charvat (2003), “One of the biggest benefits of a proper user requirements specification is that you'll be able to plan and estimate your project correctly, decreasing the chance of cost and time overruns.” The analyst must listen to the employees and gain a thorough understanding of all business processes before establishing the new system requirements.
The Joint Application Development (JAD) is a newer and more organized means of gathering information to base requirements on. This process is conducted by holding sessions in which key stakeholders and other key members of management are present and work together in the outline of the possible requirements.