BSB124 Working in Business PORTFOLIO PART 1

This paper will examine the author’s current strengths and weaknesses associated within the emotional intelligence skills which are: self-awareness, self-management, social awareness, and relationship management, and a number of associated competencies such as self-control, adaptability, and self-confidence by analyzing the author’s Emotional Intelligence Appraisal. The paper will provide the audience with an action plan for each emotional intelligence skill which needs improvement and will consist of a number of strategies that will improve the author’s overall emotional intelligence skills.

These five different components of emotional intelligence are listed as self-awareness, self-regulation, motivation, empathy, and social skills. The self-awareness, self-regulation and social skills, concepts in Working with Emotional Intelligence overlap with the same major concepts of self-awareness, self-management, and relationship management in the book Emotional Intelligence 2.0. Motivation is explained as a passion to work for reasons that go beyond money or statistics; a propensity pursue goals with energy and commitment and empathy is explained as the ability to understand and accept the emotional makeup of other people (Marquis & Hutson, 2015). The author of Working with Emotional Intelligence, Goleman, D., believed that all individuals have a rational thinking mind and an emotional feeling mind and that both influence action (Marquis & Hutson, 2015). Goleman also believed the goal of emotional intelligence was emotional literacy – being self-aware about one’s emotions and recognizing how they influence subsequent action (Marquis & Hutson,

Australian Business Leaders have identified skills that are most important in a business landscape; these include Continuous Professional Development and Communication Skills. In this portfolio I will reflect upon my skill development and learning’s in BSB124 – Working In Business. Through this reflection I will discuss my skills built through the learning of Emotional Intelligence throughout the unit. I will be discussing Goleman’s Emotional Intelligence theory that we have learnt as well as other practical ways of testing Emotional Intelligence. I will also discuss an area of possible improvement of my Emotional Intelligence linking to my future career prospects through my own personal results in the Schuttes Emotional

the concept of emotional intelligence in the 1990s, scales fell from their eyes. The basic message, that effectiveness in organizations is at least as much about EQ as IQ, resonated deeply; it was something that people knew in their guts but that had never before been so well

The quality of interpersonal interactions at the Front Desk Department at the Griffith Hotel is poor as evident in the recent complaint by Mr Branson. Other examples of poor interpersonal interaction at the department include ineffective autocratic leadership, weak mentoring relationships, lack of goal congruence, frequent use of formal communication media to admonish subordinates, and a tense working environment. The main problems leading to this situation include a lack of positive downward and horizontal communication, ineffective coordination among various units of the department, such as the night shift and the day shift, and a general absence of empathy among employees. Research shows that empathy can contribute positively to emotional well-being as well as improved levels of customer service by sensitizing employees to the needs, thoughts and feelings of co-workers and clients. It can also promote personal emotional well-being. Empathy is therefore a necessary skill to be developed in managers as well as front-line employees. With a high level of empathy, MS Samantha would have been able to understand the annoyance and frustration of Mr Parsons and would have treated with greater courtesy and concern for his comfort. She would have used appropriate verbal and nonverbal means to satisfy his requirements. The department can avoid such incidents by developing a set of mutually shared values for customer service,

“Emotional intelligence is the ability to understand and manage our emotions and those around us, therefore, this quality gives individuals a variety of skills, such as the ability to manage relationships, navigate social networks, influence and inspire others. Every individual possesses different level, but in order for individuals to become effective leaders, they will need a high level of emotional intelligence. In today’s workplace, it has become a highly important

In contrast with the past workplace challenges and organizational behavior, there is a necessity to understand ourselves and others. Sometimes the stress and prestige can cause an adverse impact on one’s position in the workplace. The ability to deal with our emotions while working effectually with others and at the same time, performing the organization’s expectations are in high demand. Since the employees are an asset, and the organization is expecting a return on their investment, understanding how emotions work and how it impacts one’s capacity is indispensable in accomplishing organizational goals. In the workplace, people often have to work with each other. So the handling of relationships and interacting with others becomes the key to the success of the organization. Managers need to have a combination of skills and abilities such as the strength of will, awareness of self, empathy for others and sensitivity toward others internally and externally. Before one can handle others emotions he/she must first learn to lead themselves. So the question become, how is this done? Coleman’s theory suggest that this can be done through emotional intelligence which is the ability to create, build and maintain viable relationships (Coleman, 1998, p. 14). No one wants to follow the leadership of a person who cannot manage his/her emotions. Let’s look together at three business CEO’s personal backgrounds and use of emotional intelligence. The top chief emotions officers in the U.S.

"Emotional Intelligence is a way of recognizing, understanding, and choosing how we think, feel, and act. It shapes our interactions with others and our understanding of ourselves. It defines how and what we learn; it allows us to set priorities; it determines the majority of our daily actions. Research suggests it is responsible for as much as 80% of the "success" in our lives." The Effective leader requires a high degree of Emotional Intelligence. In this study, the various skills of Emotional Intelligence can be related with real situations. The various skills of Emotional Intelligence are Self awareness, self regulation, motivation, Empathy, social skill. People with high self-awareness are also able

Academic Achievement Program have prepared me to have a successful 2015-2016 academic year. Five weeks ago when I came here for the summer program, I thought I was well prepared but obviously I was wrong because I have improved so much since then. I can say that I am prepared but setting SMART goals for the nest academic year will be very important. My personal action plan is to make sure I accomplish all my smart goals. As we are going to become a successful member of the University of Maryland, SMART goals are really important to make sure we are satisfied with our lives. A SMART goal is something that shows and reminds us of our ambition or effort and the desire to for the result. Smart is a best practice framework for setting goals. A

The workshops provided an opportunity for me to learn more about emotional intelligence and how to further develop it in myself and then to apply this in my work. Acquiring coaching skills and insights has developed my confidence in facing challenges and changing the way I lead. In turn, this has enhanced my ability to tune into my emotions and those of others in order to have more productive interactions and relationships both in and outside of my work, renewing me personally and stimulating me professionally.

In our everyday lives, we are constantly interacting with other individuals. These interactions have an effect on our emotions. We have to learn how to identify and deal with these emotions because they have a direct effect on how we deal with issues at work. Individuals can work their way through this process by becoming aware of the importance of emotional intelligence.

As it was described somewhere in this unit, SMART goals are good tools to be used in the realization or achieving our plans SMART stands for: Specific, Measurable, Attainable, Realistic and Time-bounded. A smart goal will evidently decrease negative emotions such as irritation, upset or disappointment but instead will

Emotional intelligence is conceptualized as a person’s ability to overcome stress, communicate effectively, understand others, cope with challenges, and solve conflicts by identifying, using, understanding, and managing their emotions positively (Gines, 2015). Emotional intelligence allows individuals to understand others, without necessarily talking to them. This understanding is vital since it influences the way we relate with other people. Emotional intelligence can be defined using four components which include self-awareness, self-management, social awareness, and relationship management (Segal, Smith, & Shubin, 2016). The essay focuses on these four components and the skills that help in building emotional intelligence.

This paper is aimed at evaluating my own emotional intelligence while subsequent parts of the paper will discuss how this emotional intelligence affects other aspects of human life like business, religion and politics. In this part of the paper, I will reflect on and demonstrate the skills and the knowledge needed to enable one to accurately see and understand the emotional strengths, weaknesses and nuances of other workers at the workplace.

This paper is based on my personal experience and theory or idea of experts who talks about emotional competence. Personally, this topic is one of the most important factor to be a tomorrow’s ‘leader’ because people who have high emotional competence are not named leaders; however, all leaders tend to have high EC. What is emotional competence? EC is the ability to correctly recognize, effectively utilize, and appropriately manage or express emotions. 1 Although this term can be defined by many ways, it can be composed of five specific components. These five factors are first part of this paper and next and the last will be unique reflection according to my life story.