BSBCUS501C ASSESSMENT 4 07 07 14

1511 Words7 Pages
Assessment 4:: Analyse Performance and Develop Strategies Student Name: Cassandra Ede Analyse performance Students are required to review the survey results “Appendix 1” at the back of the Student Learning Guide. From the information provided, you will analyse the information collated in the survey and identify areas within the organisation that require attention. Using the customer survey results in Appendix 1, write below a brief diagnostic comment for each survey question/response. Q1 EXAMPLE – How often do you frequent our business? EXAMPLE Answer: .e. 35% of customers identified as frequenting the store between 1 - 5 times in the store and therefore could not be considered regular customers- 30% of customers identified as…show more content…
Tutor Use Only Successful☐ Unsuccessful☐ Date: Tutor Feedback: Click here to enter text. Q2: In your opinion, how well does the rewards and recognition program function? Answer: The majority of staff scored the rewards program as poor or very poor. Conclusion: This rewards program is obviously not working and not satisfying staff. Seek more staff feedback as to why and review and change the program. Tutor Use Only Successful☐ Unsuccessful☐ Date: Tutor Feedback: Click here to enter text. Q3: How satisfied are you with your career opportunities / work choices within the business? Answer: Majority of staff are not satisfied with their career oppurtunities or work choices within the business. Conclusion: Research ways to create better career oppurtunities and work choices for staff. Tutor Use Only Successful☐ Unsuccessful☐ Date: Tutor Feedback: Click here to enter text. Additional Statistical information: Customer complaints Answer: Customer complaints have over doubled in the last few years. This shows some big issues in the customer service management. Research which areas customers are most dissatisfied with and support the staff in gaining new skills to meet the customers ever changing needs. Tutor Use Only Successful☐ Unsuccessful☐ Date: Tutor Feedback: Click here to enter text. Staff Complaints Answer: Staff complaints have over tripled in the last four years which shows there are some

    More about BSBCUS501C ASSESSMENT 4 07 07 14

      Get Access